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“Great option -- unless you spook easily.”

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BEST WESTERN Plaza Hotel
Ranked #8 of 31 Hotels in Long Island City
Schaghticoke, New York
Level Contributor
103 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great option -- unless you spook easily.”
4 of 5 bubbles Reviewed 14 January 2012

New, very clean, flat-screen TV, free continental breakfast (with excellent donuts), good free wireless Internet, comfy beds, two subway stops (F train) to Manhattan, with subway half a block away, good prices (far, far, far better than in Manhattan). Any down sides?

As others have stated, this is a gritty neighborhood. Storage facility across the street; large housing project half a block away, Also the only three nearby restaurants are gross, and there is very limited off-street parking (and except on weekends, street cleaning makes on-street parking a substantial chore). However, the friendly staff will be glad to provide menus of restaurants that deliver, and while the neighborhood may be gritty, I don't consider it at all dangerous (you are on a major, busy thoroughfare -- but the rooms are quiet). In other words, if you aren't driving, you're experienced in big cities, and you'd like to save a few bucks, this is a great and highly recommended option.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deejub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 1 February 2012
Hello Deejub,

The Best Western Plaza Hotel would like to thank you for writing a review about your stay with us and also offering great tips to our readers! We hope to continue providing excellent guest experience and in the future for you will return another night stay!

Kind Regards,
Best Western Plaza Hotel Management .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,578 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
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English first
Buenos Aires, Argentina
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 13 January 2012

Neighborhood isn't good but you just need to walk a block till the subway entrance. Two stations away from downtown. If not, $12 cab drive from Times Square.
Breakfast is good. Wi-fi only in the lobby. Rooms are decent, we had a good view to Manhattan.
I would recommend it based on its price and location.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Cafetin_BsAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 1 February 2012
Hello FM_arg,

The Best Western Plaza is glad you found our hotel of great convenience throughout your stay with us! Thank you for your honest review, we hope to continue to provide an exceptional level of service to our future guests!

Warmest Regards,
Best Western Plaza Hotel Management .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 December 2011

picked this hotel because only 1/2 block from subway station. Hotel was clean, Hugo at front desk was super nice and helpful with directions and tips. Room clean, large, comfortable. We never could get the wall unit or thermostat to work but room was comfortable so we figured the whole hall was on same heating unit/ thermostat. Breakfast on Sunday morning was crowded and crazy, but thats to be expected. For the price of less than $100 a night it was a value, don't let the photos of the surrounding neighborhood scare you. Yeah, its rough looking/industrial are but we never felt threatened and walked from substation to hotel really late at night coming back from Times Square. Just know that its the F line, not the R!!!! or you will end up having to stay on the train for an hour!

Room Tip: we were in 812, close to elevator but didnt hear noises
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sh51287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 6 January 2012
Hello sh5128,

The Best Western Plaza appreciates the candor in your review regarding your stay with us here! We are elated to know our hotel staff and amenities served you well throughout your stay! Hope you keep our hotel in mind in future trips to New York!

Warmest regards,
Best Western Plaza LIC Hotel Management
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Gatineau
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 November 2011

I stayed at this hotel while visiting NYC with my family (husband and 2 teens). This hotel corresponded exactly to what I was looking for. A not expansive, good and clean hotel from which I could easily commute to Manhattan every morning and evening. The hotel is only 2 minutes walk to the subway F line. I agree the area in which the hotel is located is not exciting (industrial area, low-end appartment) but I do not care as when I am in NYC the only thing I need is a comfy bed for 8 hours a day. I was a bit nervous about the parking availabilty as the hotel has very limited parking spots on site. I was lucky, there was one spot available when I arrived, parked the car which stayed there for 4 days. There are also many parking spots on the streets surrounding the hotel. The internet access is free but almost inexistant....I was in room 901 and the connection was impossible from this room but the Manhattan view was stunning!

  • Stayed November 2011, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Spyder18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 12 December 2011
Hello Spyder18,

Thank you for taking some time out of your day and writing a review sharing your experience with us at the Best Western Plaza! It was great reading all your comments about our hotel. We hope you will return for another stay at Best Western Plaza in the future!

Sincerely,
Best Western Plaza LIC Hotel Management
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Sandy, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 14 November 2011

This hotel is the worst we have stayed in. The first room they gave us (201) the sheets had blood on them. After some attitude from staff my room was switched to (301). This room had bed bugs crawling all over the mattress and after I called downstairs to change my room they told me no. I asked the person on the phone what was his name he told me that he could not give it to me. I asked for GM name he said he could not give it to me. We did not stay at hotel and still was charged for it.

Room Tip: There is no good rooms.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sugeil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 12 December 2011
Hello Sugeil S

On behalf of our entire team Best Western Plaza Hotel, we would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future! We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincere thanks,
Best Western Plaza LIC Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, NY
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 10 November 2011

We took this hotel as an alternative to staying in downtown Manhattan. While it is literally five minutes over the bridge, if you plan on driving, that could take you an hour or more during peak traffic times. The plus is the 2 minute walk to the subway : )
We got a 'SUITE'..... we had another traveler staying with us and thought...... well, no matter what we thought, we found a standard room, with one of the beds moved out and a loveseat moved in.... NO extra room at all, and the mattress on the pullout was so thin that our extra traveler just slept on the loveseat with her legs up on the arms!
So, THAT being said, the room was not a SUITE by any stretch, and they were completely booked, so we couldn't get a different room with another bed.
The room was clean, and the staff was really wonderful. They didn't get exasperated with constant requests for directions, etc., and over all were very helpful.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank amyb3517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 12 December 2011
Hello Amy,

The team here at Best Western Plaza Hotel appreciates every customer’s honest opinion of our facility and the services we provided. We’re glad you found staff here wonderful! Hope you keep our hotel in mind for future visits to New York and also no matter how many questions or requests, it truly is a pleasure to facilitate our guests!

Many thanks,
Best Western Plaza LIC Hotel Management
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Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 November 2011

I stayed at both the howard johnson and the best western hotel and between the two the Best Western was definitely better. We booked our stay for one day less than the length of our trip because we planned to stay in the city one day, but the location and the price of this hotel made it seem like there was no point. Manhattan is right there and the airports are so close that we tried to extend our stay, but they were full and they told us to try the howard johnson. We were disappointed going next door since the price was the same and Best Western is much nicer. I recommend getting into Best Western over Howard Johnson! It is cleaner and an overall nicer hotel with free parking and breakfast. The staff however is a lot more friendly and helpful at howard johnson. I recommend if you need to know anything about the city, visit the front desk guy next door!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peggy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, 12 December 2011
Hello Peggy,

Thank you for your kindhearted review of your experience at the Best Western Plaza Hotel! We are glad you enjoyed our hotel amenities, facility, staff, and not to forget, the very conveniently close F train! It was an honest delight serving you during your stay at our hotel and we hope you keep us in mind in future trips to New York!

Always a pleasure,
Best Western Plaza LIC Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Plaza Hotel

Property: BEST WESTERN Plaza Hotel
Address: 3934 21st St, Long Island City, NY 11101-6122
Phone Number:
Region: United States > New York > Queens > Long Island City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Long Island City
#9 Family Hotel in Long Island City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more   less 
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Also Known As:
BEST WESTERN Plaza Hotel New York/Long Island City

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