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“Very handy to Manhattan”

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Best Western Plaza Hotel
Ranked #8 of 32 Hotels in Long Island City
Certificate of Excellence
Newcastle, Australia
Level 6 Contributor
141 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Very handy to Manhattan”
Reviewed 14 June 2014

We looked at staying in Manhattan but prices were cheaper here and the hotel is 3 mins away from the 21st Metro Station that gets you into Manhattan in minutes.

The area is semi commercial so not the prettiest but the hotel is clean, beds were comfortable and offered free wifi (patchy in places) and continental breakfast which can get quite busy.

There is not much around the hotel, a couple of food places not fancy(the chinese take away being the best option) there is also a laundry 2 mins away. Jag at reception helped us with take away menus.

We actually enjoyed traveling into Manhattan doing all the tourist activities and coming back to the quiet of Long Island City

If you are on a budget this is a good alternative, stay here in 3 star comfort (nicer than some of the one star hotels in Manhattan).

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nichpa2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Fort Myers, United States
1 review
Reviewed 12 June 2014

I stayed at this same hotel before and the service was bad. I returned a second time only because the prices are affordable. But this second visit, I must say was very good. I was very satisfied with the overall experience. I would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Leroy/glenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Webster, MN
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

Company employees stayed at this hotel for over 40 room nights in May/June while doing a project in New York. It seemed to be in a good location with parking. However each day as the staff changed so did the hotel policies. Free parking at check-in but yet on certain days with some employees they insisted there was a charge for parking.

We were scheduled to check out last Friday and we realized the job was going to last a little longer than expected so we stopped at the front desk and asked if we could extend the reservation until next Wednesday. The gentleman said sure we could extend 3 rooms no problem. We only needed one of the rooms so he told us which rooms should check out and which one we could keep. On Friday afternoon Viva from the hotel called our office and wanted us to get in touch with the employees that they needed to move rooms. She wanted them to leave the job right then and come move their items. This was not possible, and we explained that they had already moved rooms that morning as requested by the hotel staff. When the employees returned that evening they were required and inconvenienced to move again.

Monday afternoon 3-4pm, Jaagdeep, another hotel employee from the hotel calls the office again and said that the employees were supposed to check out at 11am but their belongings were still in the room. We explained there must be some mistake they were staying until Wednesday and had no intention of checking out. The hotel insisted they had no record of that, they were full and they needed their belongings out of the room. Again we stated this was not possible, they stated they would move the items for them of which we replied they did not have authorization to do so. When the employees returned from work an hour or so later the hotel had packed up their belongings and had them waiting in the lobby. They were told they could make a reservation at their sister property next door at a rate higher than what they were paying. No apology, nothing.

Any reputable hotel would have taken care of re-accommodation if necessary. The employees by-passed the sister hotel and went down the street to the LaQuinta which is much nicer, cheaper and more parking.

Do yourselves a favor and by-pass this hotel and move down the street to the LaQuinta, you will be saving yourself a headache, money and have a better experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2014 via mobile

Good value for the money, subway station near by that took us to Manhattan in about ten minutes. No restaurants nearby exept subways that provided us with breakfast every day.

The breakfast is a typical american hotel breakfast, nothing for us scandinavians. The breakfast eating area was also very small and crowded the one day we went to try the breakfast. There was no available seating, and we were not the only ones that grabbed a doughnut and left...

Service is good, it is clean, there is free hi-speed wifi and also a small business center with three computers available.

I would recommend this hotel if you want good value and don't care about having restaurants nearby.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

This was our first visit to New York City, and we found this hotel to be reasonably priced in comparison to other hotels. The staff were very pleasant, and the hotel was clean and welcoming. However, both elevators were very slow. Breakfast is extremely busy, and it was difficult to get a table, although there are two eating areas. There are not a lot of restaurants in the immediate area. We stayed for six nights and spent a considerable amount of time on public transit to go out for dinner. As we were on vacation, it wasn't an issue, but it might be a challenge for those with young children or for those on tight schedules.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassel, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

Good Hotel for NYC Trip. Stayed there for 6 Days. Breakfast ist typical american but ok for a Start into the Day. Room was really nice with flatscreen etc. Really nice are the rooms in Direction to Manhatten with a free sight to the Empire State Building. Subway Line F just a few steps away and 2 stops till Manhatten. Direct next to the hotel is a little shop for daily things.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Markus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 6 Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 May 2014

Booked it for just one night. Loved the fact that you can just take the F train a block away and be in Central Park 2 stops later. They had breakfast, that was good. They are cheap, that was excellent. Got very frustrated tough because through the website I booked it, it stated clearly that there was FREE parking, another excellent reason to pick, since parking in New York can eat you! But once we got there, the front desk tried to charge me twice $25 a night per parking. I completely refused to do it, to which the lady asked me to show her exactly where it said free parking, it doesn't show on the email confirming reservation, but it shows on the website, so I showed her and she stopped the fight, until that night when a different person was in the front desk and called to the room to ask me to come downstairs and pay for parking (ugh) Again, refused to, and that was the end of it.

As for the room, it seemed clean, good size, it's very loud tough, we could hear every truck and sirens being on the 8th floor, would recommend to ask for a room at the back of the hotel.

Didn't go with high expectations, it is a cheap hotel with great location, you can't expect much more. It served it's purpose of getting us through the night to keep on enjoying NY!

Room Tip: Back of the hotel, hopefully you can hear less sirens through the night!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samizuqu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plaza Hotel

Property: Best Western Plaza Hotel
Address: 3934 21st Street, Long Island City, NY 11101
Phone Number:
Region: United States > New York > Queens > Long Island City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Long Island City
#9 Family Hotel in Long Island City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plaza Hotel 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more   less 
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Also Known As:
Best Western Plaza Hotel New York/Long Island City

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