We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel, hard location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sleep Inn - Long Island City
Ranked #8 of 33 Hotels in Long Island City
Write a Review

925 reviews from our community

Traveller rating
See reviews for
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Frederiksberg, null, Denmark
Level 5 Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 February 2014 via mobile

This hotel is located in a unattractive area with the Subway driving over the Ground. However, Central Manhattan is only about 10-15 minutes away by metro, and the metro station is under a 2 minute walk away! That's good! But again, there's nothing to see around the hotel, only ugly train tracks.

The hotel itself is quite new, and rooms very nice and clean. Nothing major, just ok, and what you need.

The breakfast was also OK, we didn't really need anything , but again, nothing extraordinary. There was oatmeal and a bit fresh fruit, which was nice. Staff was very friendly and helpful.

The hotel is a good alternative to a Central Manhattan hotel, as it is located just acros he Hudson River, and thereby close to Times Square and attractions. But we wouldn't stay again unless it was much cheaper than something on Manhattan . We got a good deal, so therefore we can recommend the hotel.

Stayed February 2014, travelled with family
Thank Emil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

We stayed at this hotel 9 nights recently, and we were very disappointed with the hotel.

To be fair, this is a cheap hotel. I actually work for a hotel myself, and nothing is more annoying than super demanding guests who pays very low off-season rates. Since we chose staying this hotel for 9 nights rather than a hotel in Manhattan for 4 or 5 nights, our game plan was as long as we have clean bed to sleep on and hot water for shower, not to let small stains on the wall or service of the hotel clerks bother us. So we were ready not to care small things. Unfortunately a sequence of incidents we had at the hotel was not small and way over our patience limits.

We checked in very early –it was 7:30am- after taking an overnight flight from Seattle. After we got into the room, I scanned the room quickly. There were some stains on the bathroom wall, the slider lock on the door was broken, and meanwhile, my wife saw an insect between the blanket and mattress. We should have told the front desk that time, but 1), as I mentioned we decided not to be annoying guests point out every little thing, 2), my wife didn’t know that was actually a bed bug, and 3), we were thankful the room was ready for the very early check-in after the long overnight flight, so we didn’t make a complaint.

When our stay was into a few nights, my wife noticed she got some bug bites on her skin. We didn’t really think much about it that time, but the next day, she got more bites and we actually found a bed bug.

I decided that I wouldn’t complain small things, but getting bitten by bed bugs was not a small thing! So I went down to the front desk, showed the bug’s picture, and explained the clerk what happened. I was waiting for offers of apology, changing the room, and cleaning for our clothes at least –and maybe some room rates refund- , but it didn’t happen. It didn’t happen at least until we requested those things. The clerk, without apology, assigned us a new room as we requested and promised they would take care of cleaning of our clothes.

About 5 minutes after we moved to the new room, a manager called and asked me to go back to the original room. The manager (Joniel) didn’t even introduce himself, abruptly started talking. His exact words were, “We destroyed this room completely but we couldn’t find a bug. The bed-bug you found must have come with you.” I expected some apologies from the manager… didn’t expect he would blame us. First of all, they didn’t “destroy” the room; they just flip the mattress and decided to blame us. How about all the other furniture? How about other rooms? I understand bed-bug problem is a part of the hotel business with my experience. But one thing they never do (at least the hotel I work for never does) is blaming guests for bringing bugs into the building unless there is an obvious proof.

Second of all, when the hotel I work for inspects bed-bugs, it takes from a few hours to a day, because we inspect all the furniture in the room plus the next doors’. Joniel just saw the room for 5 minutes and made the conclusion. He told us that we must have brought the bugs from our previous hotel, but this hotel was the first hotel we stayed at in this trip, and of course, we do not have bed-bugs in our home. I pointed out that my wife saw the bug right after we checked in, but he said “it doesn’t matter because I don’t see a bug right now”. And he blamed us not to bring up the issue the first day (yes, I admit that was partially our fault that we didn’t tell them right away, but we just tried to be nice guests for them). He gradually became aggressive verbally and non-verbally. At one point, he had his one hand in his pocket, another one with pointing the finger at me while he was talking. I expressed my discomfort with his tone and finger-pointing, he upset more and said, “Yes, I’m pointing my finger at you, and telling you this bug is not from our hotel. You guys brought it from somewhere. We are not responsible for cleaning your clothes.” I couldn’t believe what just happened before my eyes. I couldn’t believe those were the words from someone in charge. I didn’t want to waste my time with him anymore, so I stopped arguing. (Later my wife erupted when I told her the story, went down, yelled at him and made him offer the cleaning, but they didn’t refund any of our stay)

As a hotel employee, I understand that they can’t believe all the things the guests tell them and can’t offer whatever the guests demand. But bed-bug issue is different level. When it happens, what our hotel (and most of hotels) does is putting all the energy and attention for the guests not to spread the negative words to outside, like I’m doing now. If Joniel’s attitude was sincere and apologetic, I could have had sympathy as a fellow hotel-employee and wouldn’t have written this review.

One thing I noticed with other reviews on this hotel is when no troubles happen, you could actually enjoy the stay. Good access to Manhattan, neighbor is not pretty but not dangerous, the staff is OK friendly with regular transactions, and it’s cheap. However, it’s a different story when troubles occur. They (especially the manager) try to cover their fault and not to take any responsibility, even worse, they call you a liar or blame you causing the problem in the process. A manager should be the one who discipline employees, but in this property, he covers the staff’s mistake and takes it onto the guests (this is actually from other reviewers’ experience, but connected to our situation).

You can take a chance, but I don’t think it’s worth it.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2 Thank GoMarinersGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleep I, Guest Relations Manager at Sleep Inn - Long Island City, responded to this review, 12 February 2014
Good Afternoon,

As a part of our hotel management we strive to provide exceptional service outside the amenities of our rooms. We are aware of the unacceptable conditions and service provided during your stay, and we would like to offer our most sincere apologies from the entire management.

To make sure that our hotel does not repeat this event we have been taking proper precautions and making sure our entire staff is aware of procedures if the situation were to reoccur.

We hope that you may give us another chance to redeem ourselves and provide you with exceptional service. If you reconsider staying with us please let our staff know beforehand so that we may suite you with our best possible accommodations.

Sleep Inn - LIC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enfield, Connecticut
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 January 2014

On Dec 20 2013 I stayed at the Comfort Inn Central Park West in NYC for a medical consultation at the Hospital for Special Surgery. I wrote a review about that experience. On Jan 3 2014 I was scheduled for surgery and needed acommodations for family members during my hospital stay. I was thrilled to find that this hotel had easily twice the room at half the price. Free continental breakfast, on-site parking, helpful and courteous staff and took less time in traffic to reach my destination. I would stay here again without any hesitation. The neighborhood looks a little sketchy for non-urban types but we encountered no problems.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank BDragoncop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 18 January 2014 via mobile

It's very conveniently located to the F train (21st Street--Queensbridge) so getting into Manhattan was easy.
The breakfast area is not really big enough and the selection is limited they had scrambled eggs and sausage (which was cold and dry), pastries, donuts and toast. Juice or tea/coffee and yogurts.
Front desk gave me excellent directions (with map) to all the tourist spots and were helpful with cab pricing and ordering.
I was very happy with the size of the room (king bed guest room) and bathroom considering the shoebox you usually get in NY. But the heater was noisy. I was on the 9th floor and next to the stairwell and someone kept banging the door open and closed.
Apparently there's an area called Astoria close by which is great for eating out and drinking but I didn't manage to get there, despite the recommendation from a boro cabbie driver!
All in all a great find for value and access to Manhattan and I would recommend.

Stayed January 2014, travelled solo
Thank browngirl06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Long Island City hotels
0.0 mi away
Best Western Plaza Hotel
Best Western Plaza Hotel
#7 of 33 in Long Island City
1,696 reviews
0.5 mi away
Hilton Garden Inn New York Long Island City / Manhattan View
Hilton Garden Inn New York Long ...
#2 of 33 in Long Island City
736 reviews
0.4 mi away
Home2 Suites by Hilton New York Long Island City/ Manhattan View
Home2 Suites by Hilton New York ...
#1 of 33 in Long Island City
1,024 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Vetiver
Hotel Vetiver
#12 of 33 in Long Island City
1,131 reviews
0.4 mi away
Comfort Inn
Comfort Inn
#17 of 33 in Long Island City
512 reviews
0.3 mi away
Country Inn & Suites By Carlson, New York City in Queens
Country Inn & Suites By Carlson,...
#26 of 33 in Long Island City
1,806 reviews
Show Prices
Show Prices
Show Prices

Been to Sleep Inn - Long Island City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sleep Inn - Long Island City

Property: Sleep Inn - Long Island City
Address: 3871 13th St, Long Island City, NY 11101-6119 (Formerly Howard Johnson Inn, Long Island City)
Phone Number:
Region: United States > New York > Queens > Long Island City
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in Long Island City
#3 Romantic Hotel in Long Island City
#3 Family Hotel in Long Island City
#3 Business Hotel in Long Island City
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Sleep Inn - Long Island City 2*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located 3 minutes from the F train on 21st-Queensbridge. Free continental breakfast, with dining space available at all times. Each room is equipped with High speed internet, Cable television, a working safe and coffee maker. 24 Hour gym is available on the ground floor. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Hotels.com, Agoda, Odigeo, Ebookers, Evoline ltd, Cancelon and HotelQuickly so you can book your Sleep Inn - Long Island City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Howard Johnson Inn, Long Island City Hotel Long Island City
Sleep Inn - Long Island City New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing