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“Great value for NYC”

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Best Western Long Island City
Ranked #25 of 34 Hotels in Long Island City
Reviewed 22 March 2013

This is a great hotel for visiting NYC on a tighter budget (without going for a hostel). Considering you're getting a private room, bathroom, breakfast, and great wifi; this is a great value.

There were definitely maintenance problems: one lamp didn't work, the toilet was clogged, and the doorknob on the bathroom was falling off. Very clean and excellent customer service however.

There's a few convenience stores and chinese resturaunts nearby. Very easy walk to and from the subway. I'm sure to come back.

  • Stayed: March 2013, travelled as a couple
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3  Thank oceancron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 25 March 2013

Thank you for taking the time to tell us about your experience at the Queens Red Roof. Please accept my sincerest apologies for inconvenience with the light bulb and the door handle. and also I will like to you know we are working on this problems, so our next guest or in your future stay don’t experience this problems, I hope you notice were on the renovation process, so we can serve you better in the near future

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.
Thank you

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Reviewed 21 March 2013

While on a road-trip across the north-eastern USA last summer, my mom and I spent 3 nights in this hotel.

I researched hotels in NYC for hours upon hours, trying to find the best bang for my buck. Eventually, I decided on the Red Roof Inn (At the time I believe it was still known as the Queensboro).

The hotel is a 10 minute walk to the nearest subway station through a residential neighbourhood, and about 12 minutes from the time you walked onto the train and walked off it in Times Square. The room was pretty tiny (typical for NYC) and the beds were pretty hard, but I paid $109/night and it was clean, felt safe, had in-room wifi, a fridge, microwave and coffee maker. Plus they served free continental breakfast every morning (only until 9am though - too early for us night-owls) and free off-street parking. The lady at the front desk was an absolute gem, completely taking us under her wing with regards to restaurant recommendations and how to navigate the subway system (which, by the way, is no where near as intimidating as one would expect!).

Being in a residential neighbourhood, we did feel fairly safe even late at night when walking back to the hotel from the subway stop.

My only complaint (aside from perhaps the beds being a little too hard for my preference) was that when we tried calling out for delivery, it was constantly busy. We had the distinct impression that it was the hotel disabling the function of calling out. Eventually we gave up trying to get through and walked to one of the two restaurants we were trying to call. When we got there, there was a guy talking on the phone so perhaps that was why we couldn't get through, but I'm not sure that it was a coincidence that both restaurants we were calling had constantly busy phone lines. We could have just called using our cell-phones I suppose, but being from Canada, that would have cost an arm and a leg. Not a big deal though, we just walked!

I would definitely recommend the Red Roof Inn to anyone willing to sacrifice a bit of time (for traveling to Manhattan), space and bed comfort. Besides - when you're in NYC the last thing you'll be doing is sleeping or hanging out in your hotel room.

  • Stayed: July 2012, travelled with friends
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1  Thank LadyAwesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 25 March 2013

Thank you for taking the time to complete our guest review. I appreciate your comments regarding your recent stay at the Queens Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

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Reviewed 16 March 2013

The hotel location is perfect for either leisure and business. The staff are courteous and warm. The front desk service and subsequent customer relation rendered by the General Manager, Ignacious Fonseca was excellent.

  • Stayed: March 2013, travelled on business
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2  Thank Csnet O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 21 March 2013

Thank you and ,we I appreciate your comments regarding your recent stay at the Red Roof Inn Hotel Queens ,Long island City

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2013

We stayed for a night in March. The hotel was a little tricky to find, even with GPS. We lucked out with a parking spot right on the street in front of the hotel, but we were staying on the weekend. Those spots will get your car towed after 7AM during the week! The lobby was pretty spartan, and the carpets and furniture looked a bit worn. The front desk manager was very friendly and helpful--made us feel very welcome. Our room was quite nice...flat screen TV, mini fridge, coffee maker, hair dryer in the bathroom. The mattress was pretty firm, but not uncomfortable, and the room was very clean. We had a minor problem with the shower curtain in the bathroom--the rod was starting to come out of the wall and droop, so the curtain kept sliding open. Breakfast was available in the lobby in the morning. Nothing special--cereal, toast, bagels, yogurt. There was a waffle maker for fresh waffles if you want. All in all, a comfortable though not luxurious night's stay in South Queens, close to the subway and the LIRR station.

  • Stayed: March 2013, travelled with family
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2  Thank Merrill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 18 March 2013

We appreciate your comments regarding your recent stay at the Queens Red Roof. I’m glad you had a comfortable stay at our hotel. We apologize if our appearance was not top notch at the moment. We also please take our apologies for this inconvenience about the shower rod, but we do working this item to make sure don’t happen again, our carpets will be replace in the next few weeks, I hope you notice all the renovation in our hotel . Besides that, we are glad you liked your stay here. We always enjoy hearing about the positive experiences our guests have at our hotels.

I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that by your next visit Changes would have been made regarding the small inconveniences you experienced.
I hope we see you inthe future again soon

Thank you

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Reviewed 11 March 2013

Haven't stayed at a Red Roof Inn before. I was very surprised how modern the room was. It had a flat screen TV, fridge, and updated rooms. Lights were above the beds for reading in bed. Plugs all were accessible for all our electronics. (No pulling out of desks or crawling on the floor, trying to reach a plug.) Beds were comfy. I liked it so much, I booked another Red Roof Inn for our next stay at another location during our trip.

  • Stayed: February 2013, travelled with family
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2  Thank gemtravel58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 18 March 2013

We appreciate your comments regarding your recent stay at the Queens Red Roof. I am glad your stay at our hotel was so pleasant. We hope you have the same experience on your next visit to one of our hotels.We always enjoy hearing about the positive experiences our guests have at our hotels.

I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

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Reviewed 10 March 2013

Hotel is nice and great value. Little hard to get in when you drive GPS don't help much, but once inside it is great. Breakfast is good and fresh. Dinner places are close by and good varity. Rooms are looking good new fresh paint, and a lot changes from my last visit to NY, staff is nice and friendly they know how to help,special when the parking lot is cover by snow,

  • Stayed: March 2013, travelled with family
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1  Thank eduardo r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, General Manager at Best Western Long Island City, responded to this reviewResponded 18 March 2013

We appreciate your comments regarding your recent stay at the Queens Red Roof. We aplologize about your troubles getting here but we always enjoy hearing about the positive experiences our guests have at our hotels.

I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At this time I would like to extend the opportunity for you to share your experience with others,TripAdvisor is one of the top travel review Internet sites that allows travelers to read and write reviews about hotels nationwide. Your review can help others make their choice of hotel with confidence. I hope I see you again in the future.

Thank you .
Ignacio Fonseca
General Manager
Red Roof Inn .
Long Island, NY

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Reviewed 30 January 2013

- third floor including room reeked of fresh paint, my clothes that I never unpacked smelled of paint when I got home
- loud staff outside of room for majority of morning
-staff made no attempt to clean room which wasn't very clean to begin with...random mysterious stains throughout room
- overnight desk manager, Remi is Rude and unprofessional on the phone and in person. Experienced this myself and then watched as he was nasty to other customers who called in to request information. Who hired this man? (Reservations were made online for the wrong night accidentally, when speaking to him within 20 min of booking and explaining the situation, his response: "that's not my problem, why are you calling here about that, sell the room to someone, you know every hotel has the same policies"; I'm sure they do, and policy is policy, but I bet they also know how to speak to their customers with respect and understanding.
This was an emergency stay, ended up booking 2 nights, one of which wasn't used)
- took over 40 min to find a spot that I'm pretty sure was illegal anyway
- front entrance sliding doors broken- had to set all bags down and manually pry doors apart and push them back together.....?
- hallways messy and cluttered with large bags of garbage and laundry in the middle of the afternoon
- careful leaving! Hotel located on a busy off ramp, crossing the street is an adventure in car dodging
+ microwave / fridge / coffee in room, very convenient
+ beds comfortable, lots of extra pillows
+ breakfast lounge was well stocked and staff was friendly

  • Stayed: January 2013
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Thank Jennesena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio F, Manager at Best Western Long Island City, responded to this reviewResponded 31 January 2013

Thank you for taking the time to tell us about your experience at the Queens Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.about the situation with the night manager,but Im doing my best to correct this incident ,and make sure don't happen again.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Long Island City

Address: 3805 Hunters Point Ave, Long Island City, NY 11101-1915 (Formerly Queensboro Hotel)
Region: United States > New York > Queens > Long Island City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #25 of 34 Hotels in Long Island City
Price Range: £107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Best Western Long Island City 2*
Number of rooms: 80
Official Description (provided by the hotel):
Traveling for business or leisure, the Best Western® Long Island City is the ideal place to call your home away from home. We are a 100% non-smoking hotel that offers a complimentary full hot breakfast, limited complimentary parking for compact cars only and free Wi-Fi. The Best Western® Long Island City is located 20 minutes from Manhattan, New York City, Time Square, Rockefeller Center, Central Park and the United Nation Building. We are minutes away from LaGuardia Airport (LGA), 30 minutes from John F. Kennedy International Airport (JFK) and within walking distance to the MTA station (subway). Our 24 hour Guest Services Agents are available at the front desk to assist you with any questions or information you may need. We welcome the opportunity to call you our guest and we hope that you make the Best Western® Long Island City part of you experience in New York City. Newly renovated June 2017. ... more   less 
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Also Known As:
Holiday Inn Express Queens
Holiday Inn Queens
Holiday Inn Long Island City
Long Island City Holiday Inn
Best Western Long Island City New York

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