New hotel so clean and modern
Nice lounge area, bar
2 computers and printers available in lobby
Location is great as you have access to several train lines
With the exception of Alex at the front desk, the rest of the staff is not very good.
6 months ago I stayed at the Verve just down the street and their service was fantastic so this hotel has got some work to do. (Also Verve offers free washer and dryer for use)
If you are not out of your room by 11am, it's not getting clean which is rare especially in US hotels where you can have your room cleaned as late as 3-5pm.
I stayed for 9 days and requested a later check out and it wasn't granted. Considering I've just dropped well over $1000 I think the hotel can spare an hour but again I think this has to do with the staff not being quick enough.
One afternoon we overheard a staff meeting taking place in the breakfast nook and it confirmed our suspicions that staff is not up to par.
Overall I'd stay here again as I'm sure they'll work out their staff issues.
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