First of all we booked it the same day as we went there (because of some problems- it was our last resort). So, we thought ourself lucky ( it was after all busy NYC Saturday). So, having in mind this- the hotel had a great location, quite near the subway. The place itself doesn't have a dining room- you just eat in the lobby. So, there is not enough room for everyone. Maybe because of that breakafast is only served till 9.30. Avoid juice from the machine- is just not for drinking.
The staff was quite friendly- we could leave our luggage in the reception office, even though the place was crowded with another suitcases, and the lady could not almost make any move...So, what the place really needs is a storage room.
The room was great. Big bed, and a jacuzzi in the room!!! We had a great fun ( especially our 4 year old son- we literally dragged him out of water:))

I stayed in this hotel for approx 3 weeks in the month of May 2014. Rooms were good. House keeping was also fine. The hotel is very close to queens plaza station hence well connected to most of the New york. All this was fine. But following aspects need serious improvement -

1. The WiFi facility is very poor. High unsecured network. Most of the apps couldn't connect easily. The speed was also poor. Devices kept giving security warning everytime we tried connecting and it threw us out of the network every 10 mins.

2. Inter room phone service wasn't working

3. The keys to be room would stop working every 3rd or 4th day.

4. The staff at the front desk wasn't courteous. Quite arrogant.

5. No consistency in breakfast menu.

Only good thing was that rooms were good and well designed. An average place to stay.

We stayed here on 2 occasions during the same trip, which we had our bags stored with the reception for a fee in between. Arrived from JFK via Sky train -> Queens Plaza, and on the 2nd stay, via LGA in a taxi for $18 before tips. Hotel is 10 mins walk from Queens Plaza, and 15 mins on the 'E' train gets you into the heart of Manhattan.

1st room was on high floor facing the taxi depot, can only hear minimal noise from the subway
2nd room was low floor facing 40th Ave and a construction site. During day time, we could hear noise from machines and workers, at night, subway was very audible. Rooms were pretty small, aged, but clean and functional. For the low rate we got, we had low expectations and were fine with the limited service and decent continental breakfast. Freshly made-to-order waffles was a pleasant surprise and coffee was decent.

Overall, we found it to be excellent value for NYC, only because we've got low rates. However, it is not recommended if you are a light sleeper unless you can confirm a good room facing away from the subway