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“Reassuring Predictability”

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Holiday Inn Express Hotel & Suites Malone
Ranked #2 of 5 Hotels in Malone
Certificate of Excellence
Des Moines, Iowa
Level Contributor
198 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Reassuring Predictability”
Reviewed 28 August 2014

When you've been on the road for hours, the last thing you want is an unpleasant surprise in your hotel. It's nice when you know what to expect. This was a typically nice HIE hotel...clean, comfortable, friendly staff, good breakfast. The only negative is that the mattresses, at least in the queen rooms, have a protective cover of some kind that crackles when you roll over. A little disrupting, but nothing unbearable. .

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jred922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 7 October 2014
Thank you JRed922 for your review! We enjoy the fact that you are able to expect consistency in your stays through the Holiday Inn Express brand. Clean, comfortable, quiet, and providing a good breakfast are things that we strive for. Please feel free to discuss our mattresses on your next stay with us. There are a few things we could do to help alleviate the issue. We look forward to seeing you stay again with us at Holiday Inn Express.

Warm regards,

Michael Doran
General Manager
Malone, NY
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162 reviews from our community

Traveller rating
    107
    42
    11
    1
    1
See reviews for
56
28
4
41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
Reviewed 25 August 2014

We recently stayed at the hotel for a family wedding and it was very nice and clean. The beds were comfortable and we liked the mini fridge/microwave. However, I want to especially commended the breakfast crew -- Leigh Ann and Shauna. Both of these staffers were extremely helpful and cordial to our extended family and there were a lot of us. Everyone got a delicious breakfast with a friendly smile and even some local suggestions on activities and directions. They both displayed excellent customer service skills, kept the area very clean and made the 2 morning meals a pleasure.

Just a few general points for hotel improvement:
1. Light in the bathroom would not go on without the fan which was extremely noisy.
2. A/C in our room was also quite loud.
3. Suggest adding an outdoor patio area -- we looked for a place (other than the breakfast area or small lobby) to gather and talk. Since the weather was pleasant, we wanted to sit outside but the only available space was a bench in the front of the hotel facing the parking lot.

Room Tip: Higher floors in the rear facing the cornfield
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Marjorie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 2 September 2014
Thank you very much for your comments! We have passed kudos along to our staff and especially our breakfast crew. Also, thank you for your observations from the guest room. Our maintenance staff is looking into ways of quieting down our fans in the restroom and A/C units. Also, we appreciate your feedback about our outdoor spaces. We currently have 2 outdoor seating areas outside the North and West facing exits from our pool area featuring large picnic tables in addition to the bench at our front entrance. We also offer a meeting room which is available for larger groups subject to availability. Thank you for staying with us and for your feedback. We look forward to seeing you again!

Warm regards,

Michael Doran
General Manager
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Darien, Connecticut
2 reviews
Reviewed 25 August 2014

This hotel, next to corn fields, is clean and comfortable. Nice pool, outstanding free breakfast. The appliances seemed recently installed. Helpful staff. The hotel is near the local shopping areas, accessible to Clarkson University and SUNY in Potsdam, about 40 minutes away.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank ChrisB06820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 2 September 2014
Thank you ChrisB06820 for your review! We appreciate your comments regarding our staff & hotel. It was a pleasure having you stay with us and we look forward to seeing you again in the future!

Best Regards,

Michael Doran
General Manager
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Albany, New York
1 review
Reviewed 6 August 2014

I stayed at the hotel recently. Breakfast was the typical HIE breakfast. Enjoyable pool/hot tub area. Room was clean, bed was comfy. My check in experience made my stay that much better. The young woman working in the morning (Steph) was very accommodating and welcoming. My check in went very smooth. She made me feel like a familiar face and I enjoyed that. I would definitely recommend the hotel.

  • Stayed August 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank travelgrams15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 24 August 2014
Dear Travelgrams15,

We wanted to thank you for your very positive comments! We are happy to hear that you enjoyed our "HIE" breakfast & will also share your comment with Steff that she made your stay positive & welcoming. I noticed that your rating was 2 stars and would appreciate more feedback. If there is anything we can do to make your stay better please let me know. Our #1 goal is to always provide excellent efficient service to all our guests. We hope to see you again in the future!

Warm regards,

Michael Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plattsburgh, New York
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 August 2014

I only stayed one night at this hotel while visiting a friend. The lobby, staff and especially the room were very clean, bright and comfortable. We had a room with 2 queen bed which came with a little fridge, coffeemaker, hair dryer, iron and ironing board, The beds were very comfortable and the pillows even had medium and firm written on the pillowcases. A/C worked great and bathroom was fresh and clean. There is an indoor pool and hot tub which we didn't use due to time constraints. Breakfast was fairly complete and in a nice setting. Scrambled eggs, sausage, toast, bagels, muffins, cereal, juices, coffee, pancake maker, etc. Overall, this was a very nice, clean hotel and is far above the competition in the area. Convenient location if you must stay in Malone!

Room Tip: We were on the third floor in the back and it was very quiet.
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Jeannie1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 7 October 2014
Thank you Jeannie717 for your very complete review of our hotel! Your comments have been shared with our staff & management. We would love to see you again in the future.

Thank you very much as we also appreciate the time it takes for our guests to share their thoughts so clearly.

Warm regards,

Michael Doran
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

Being this far away from any US cities your expectations cant be to high! But The Holiday Inn Express meets all your needs-Clean and and great personal service. The director of engineering and front desk agents were very hospitable and went out of there way to help you with everything.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 5 August 2014
Thank you Frank B for your review! I have shared your comments with our staff and we're delighted that you specifically recognized Kenny and our front desk staff. Thanks again for your comments. We look forward to your next stay.

Warm regards,

Michael Doran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014 via mobile

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

Stayed July 2014, travelled with family
Helpful?
1 Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review, 5 August 2014
Thank you Doug R. for your review! We appreciate your time in doing so as we always enjoy our guests feedback. Thanks for staying with us and we look forward to seeing you again in the future!

Michael Doran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Malone

Property: Holiday Inn Express Hotel & Suites Malone
Address: 3351 State Route 11, Malone, NY 12953-4713
Phone Number:
Region: United States > New York > Malone
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Malone
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Malone

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