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“VERY well managed and SUPER friendly”

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Hyatt Place Saratoga / Malta
Ranked #2 of 4 Hotels in Malta
Certificate of Excellence
Cornwall on Hudson
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“VERY well managed and SUPER friendly”
Reviewed 25 August 2014

First time visit was much,much more then expected.
Welcome was unusually friendly and front desk service and eagerness to help with any questions was, way beyond expectations. Rooms were large and extremely clean. Interior design of common spaces was inviting. Would definitely stay here in the future when visiting this area.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ConRem_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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561 reviews from our community

Traveller rating
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    25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
333 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 23 August 2014

Very friendly staff at check-in right from the start and it stayed at a good level. While this is hyatt's value chain, it seemed 1-2 notches above the normal quality for this category. The rooms are spacious, the pool small but well-maintained, nice fitness studio, excellent breakfast. A very pleasant stay. Will definitely consider hyatt place for future travel. Convenient location on highway 87', 3-4 miles south of saratoga. The Friday night we stayed there, there were a lot of horseracing aficionados. Free wifi

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Oliver J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 August 2014

Room was not ready by guaranteed check in time. I’m not too pleased with my experience with this particular hotel. We called a few days before arrival to request an early check-in. They were friendly and it was no problem. Then, we got to the hotel at 2pm and were told that the early check-in request needs to be done the day of and that we would need to wait till 4pm for our room. I was not impressed whatsoever. The woman a few days prior should have informed me of this and I would have made the simple call the morning of. Instead of waiting at the hotel for 2 hours, we decided to leave and grab a bite to eat. We returned to the hotel at 4:15pm and our room was still NOT ready. Finally, we were given our room at 4:30pm. Checking in PAST guaranteed check-in time is absolutely NOT acceptable and we do not recommend this hotel to any traveller. It’s quite noisy as well as it’s near the highway.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank lisalisa114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pompton Plains, New Jersey
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 August 2014

The easy 10 minute ride to the Saratoga Race Track or to the Saratoga Performing Arts Center (SPAC) makes the Hyatt Place a logical choice for a several night stay. The staff, from front desk to housekeeping personnel were unfailingly pleasant and good at what they were employed to do. I give 5 stars to the entire staff.
We were given a corner room on the fourth floor which was very spacious, had a comfortable seating area with an excellent flat screen TV and and a good desk with ample outlets for mobile devices and laptops. The shower is close to luxurious. The only negative was a folding closet door that was off the track and not fixable by my quite handy husband. The sink drained a bit slowly for my comfort. These were minor inconveniences in a lovely room with a most comfortable bed. We enjoyed the 'romance package' which included a bottle of wine, a 'free' drink for each night we were there , where the bar tenders were gracious and willing to make whatever we asked for (even when they had to look up the recipe in the book), a discount on food was also part of the package. Breakfast, with hot and cold choices was fine, and the staff kept up with the demand even though it appeared to be a booked solid weekend. The Hyatt will be first on our list whenever we return to Saratoga.

Room Tip: We have stayed here twice, once in the 'basic' king room which was ample and well designed f...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank ET88BaskingRidge_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 August 2014

Upon walking in the staff was awesome, they provided us the best possible room available as well as gave us a map of the surrounding Saratoga/Malta area. The hotel also offers a free shuttle to Saratoga which was exceptional (it was about 10 minutes away). There is free breakfast as well. The hotel is small, as the bar shares with the lobby front desk but the rooms were pretty big and included a comfy couch. Would definitely stay here again!

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ppritty18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 19 August 2014

Stayed here for one night on our way up North. I absolutely loved the layout of the rooms and the corner couch was so comfortable. Everything looked brand new and clean.

Love the fact that there is a Starbucks in the lobby, but it's odd that you can't get a regular Starbucks coffee there. They have expresso based drinks and pastries but no Pike Place! What's up with that?

Front desk staff were great. The young man at check in gave us a little tour of the hotel which was appreciated.

Hotel is close to 87 but you need to navigate your way through three traffic circles to get to the hotel. If you aren't used to these, it's a bit scary. Luckily, the hotel is in an area that doesn't have much around it. I think there was an office building nearby and that was it, so there was very little traffic.

When we checked into our room, there was a bag of dry cleaning or laundry that had been delivered to the room for the previous guests I'm assuming. I returned it to the front desk. An hour later, a staff member dropped off another bag of clothes. We informed him that it didn't belong to us. Later that night, when I called to get a 6am wake up call, the front desk asked if I wanted to cancel the 7am wake up call I'd made. However, I never made a 7am wake up call! There seemed to be a bit of confusion with this room and the previous guests. It was like the hotel didn't know they checked out, but yet the room was cleaned and given to us. I half expected the other guests to walk in to our room during the night since they had their dry cleaning sent to the room and had put in a wakeup call for the next day. So that was a very odd experience.

Breakfast was good and we really liked the breakfast sandwiches. However, coffee was pretty bad.

Would stay here again if in the area.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank NewYorkKath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany,
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 August 2014

I attended a wedding with my partner last week in Saratoga Springs, New York. A block of rooms had been reserved at the Hyatt Place Hotel in nearby Malta, New York. I made a reservation in March 2014 requesting a quiet room. The confirmation noted that the check-in time was 3 PM. Surprisingly, we arrived at 5 PM to find the room not yet ready! The front desk staff politely informed us that it would be a few minutes before the room was ready. Fifteen minutes passed and I returned to the front desk only to be told again that the room was not ready. We were offered free appetizers and a drink. Soon after we were given the key cards to the room. The room itself was adequate and it was quiet. The shower tub unit had a splotch of hair on one of the tiles. The total with taxes the room was $300. Although it is the busy season in that area due to the Saratoga Race Track, a $300 room is still a $300 room.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank MiguelDiVarona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Saratoga / Malta

Property: Hyatt Place Saratoga / Malta
Address: 20 State Farm Pl, Malta, NY 12020-3743
Region: United States > New York > Malta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Malta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Saratoga / Malta 3*
Number of rooms: 120
Official Description (provided by the hotel):
Saratoga's suite style hotel. Down bedding, sectional sofas and 42" HD Plasma TVs in all rooms. Free HOT breakfast and Complimentary WiFi available. Coffee to Cocktails bar features Starbucks coffee, beer, wine, liquor and a variety of grab-n-go snacks and light entrees. State-of-the-art fitness center, heated indoor pool & whirlpool on-site. Only 8 minutes from Saratoga Springs and 20 minutes from Albany, NY. ... more   less 
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Also Known As:
Hyatt Place Saratoga / Malta Hotel Malta
Hyatt Place Malta

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