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“Great Hotel Experience” 5 of 5 bubbles
Review of Holiday Inn Express Queens - Maspeth

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Holiday Inn Express Queens - Maspeth
Ranked #1 of 2 Hotels in Maspeth
Philadelphia, Pennsylvania
1 review
“Great Hotel Experience”
5 of 5 bubbles Reviewed 17 February 2013

We recently stayed at this hotel while we were visiting friends in the neighborhood. The staff was courteous, accommodating and friendly. The room and the rest of the hotel was clean and comfortable. The complimentary breakfast was very good and the wi-fi was free. All this for a very reasonable price. We slept well and enjoyed our stay. We will certainly return when the need arises. Thank you Holiday Inn Express in Maspeth, NY for a pleasurable stay.

  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milanhiex, Manager at Holiday Inn Express Queens - Maspeth, responded to this review, 1 March 2013
Thank You for staying with us and leaving a review. It’s great to hear that you found our staff to be courteous, accommodating and friendly as well as our property to be clean and comfortable. Your feedback is what keeps our staff motivated. Thank you again and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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220 reviews from our community

Traveller rating
    55
    78
    47
    14
    26
See reviews for
78
35
16
52
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona, United States
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 30 January 2013

The room was filthy. Bathroom disgusting. You get what you pay for I guess. The location was not too desirable, but the hotel did have excellent access to car service. The staff was friendly. The lobby had some kind of fake air scent that was overpowering.

Room Tip: Book a different hotel.
See more room tips
  • Stayed September 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Queens - Maspeth, responded to this review, 15 February 2013
Dear jeffs518,

Thank you for your feedback. I appreciate your positive feedback about our hotel staff and access to car service. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my apologies for falling short of your expectations. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wappingers Falls, NY
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

The HIE in Maspeth is about a 10 minute drive from Laguardia Airport, which is why we stayed there. The hotel is situated in a warehouse-type of neighborhood. Parking lot was small but safe (chain link fence). Room was small but clean. Beds were okay. Unfortunately our room faced I-495 with traffic noise all night ... especially the hole or bump in the road that many of the trucks seemed to hit. But the place served its purpose, as we needed to drop someone off at LGA very early in the morning, and someone else at JFK later in the morning. If you like McDonalds, there's one next door.

Room Tip: Ask for a room that's not facing the interstate. Close to Laguardia airport.
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  • Stayed November 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NYBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 16 January 2013 via mobile

Clean. Inexpensive for NYC area. Pleasant staff. Water pressure terrible as lately is a recurring issue with Holiday Inns. I wonder if it is a money saving ploy? TV was pretty poor but don't watch much. Internet service moderately weak.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SimmJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NEW HAMPSHIRE
Level Contributor
129 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed 20 December 2012

I travel a lot for business and find this location convenient to all Burroughs of NYC. This hotel was completely redone a couple of years back and I have never had a bad stay. One of the things I like the most is the rooms are clean, new and updated. For dinner I love the Chinese place (Super Bowl) right behind it. There are also some great Pizza Places, a gas station/variety store right out front and tons of delivery options. This comes in handy after a long day in the city and sometimes not having transportation. The staff here is always very accomidating...just a great place to stay. Only thing preventing me from giving 5 stars is that the rates fluctuate so much...sometimes reasonable, sometimes too high.

Stayed December 2012, travelled on business
Helpful?
1 Thank NEFANMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
95 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 16 December 2012

All the recent comments are very accurate. The hotel is perfect for those who are driving as you have on site parking available. The location doesn't suit a pleasant 2.7 mile stroll to the train station. The web site clearly states there is a shuttle every hour Monday to Friday to the train station which is right beside a large mall (JC Penneys etc) with two other malls within easy walking distance. My favourite stores Marshalls and Best Buy were only a 10 minute walk from the station (In opposite directions)
The hotel staff are very efficient and helpful, including organising a taxi drop off since I had arrived on the weekend.
Taxi into Manhatten without tolls was quoted as $34.00.

If you are flying into Newark, as i did, there are two shuttle services which deliver door to door to the hotel and the charge is $50 not $140 as mentioned in a previous review. Go to the Transportation Desk on the Ground Floor, not the one as you come through arrivals on the first floor.

Only negative comments is I don't recommend the pancakes from the machine. This is one item that still needs to be hand made. The issue with the televisions is being addressed every day as the hotel as just upgraded the entire infrastructure and networking which seems to have created more problems than it solved.

Room Tip: Chose fifth floor, in the centre away from ice and vending machine machine.
See more room tips
  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wajela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
115 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 20 November 2012

This was too far from anywhere for us to really be able to relax and enjoy our stay in New York. We booked here and thought it would be a good base for getting in and out of New York. The reality is you have to brave cabs to get anywhere as it's two miles to the subway and they all claim not to know where the hotel is and try to fleece you by driving around the longest possible routes. (It cost us $80 a day in cab fares ...plus $140 to get from Newark to the hotel.

The hotel was clean and the room spacious, however the racing of cars outside was a real issue and in my four night stay I only slept once past three a.m.

Breakfast was nice, although one morning my step-daughter and I had to share it with a prostitute who was dressed in red mini dress and fishnets..... and seemed to be piling food into a bag! She told me loudly about her occupation and what she'd been doing in the hotel......

Finally there wasn't much to do in the evenings as we were too far to go back into town and it was a 20-5 minute walk to the sports bar in Maspeth and the restaurants. It is a bit like living on an industrial estate near the freeway. The staff at Reception were helpful, but I wish I'd not fallen for the sales pitch that this was a good base for visiting New York, as it left us all feeling fed up and disappointed, which I wouldn't had I stayed closer to Manhatten.

  • Stayed October 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Queens - Maspeth

Property: Holiday Inn Express Queens - Maspeth
Address: 5940 55th Rd, Maspeth, NY 11378
Phone Number:
Region: United States > New York > Queens > Maspeth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Maspeth
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Queens - Maspeth 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome! Enjoy comfort at Holiday Inn Express - Maspeth located in Queens. Our hotel is located only 5 miles from Manhattan and LaGuardia Airport, and 11 miles from JFK International Airport. Your family will enjoy staying at our hotel, located just off I-495, with fast access to the endless attractions of New York City that include the Metropolitan Museum of Art, the Empire State Building, Times Square, Central Park and the Statue of Liberty. Also nearby are the American Museum of Natural History, Shea Stadium and Ripley's Believe It or Not. Situated within minutes of both airports and close to most major NYC expressways, our New York City hotel provides close proximity to many of the business and transportation hubs of the area. Some nearby corporate headquarters include Coca Cola, Chase Bank, McGraw-Hill, Merrill Lynch and Group Health, Inc. With our convenient location, you can make it to your meeting on time. During your visit to our New York City hotel, enjoy amenities that include fitness center, high-speed Internet access and a complimentary hot breakfast bar with our signature cinnamon rolls. Business travelers can take advantage of our business center that offers copying and fax services. Book your hotel reservations now and take advantage of our great New York City hotel deals and rates. Make the smart choice - choose the Holiday Inn Express Maspeth and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Maspeth, Queen New York Hotel Maspeth
Holiday Inn Maspeth
Holiday Inn Express Queens - Maspeth New York

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