My company reservation system chose this hotel, naming it a preferred hotel for the destination. It was close to the jobsite I have been assigned to for 6 weeks. I arrived midday on a Monday. I had to work the afternoon so I accepted the only room they had available at that time, on the 1st floor. That evening, I returned from work and listened to a steady stream of people going through the fire door to the outside stairs, right next to my room door, slamming shut as they passed through. The next morning I left a note with the front desk saying if they couldn't move me to the top floor, I would be checking out when I returned that night. I am working a 12 hour day, 7 days a week, for 6 weeks. Quiet is the most important thing for my job. I was scheduled to work Noon to Midnight soon. The hotel left a message on my cell phone saying they'd move me to a top floor room, but it would be small. The size didn't bother me at all. In fact, it was very small. One full bed in a corner, one small desk/chair, fridge/microwave right next to the bed, and two dressers. The bathroom looked very clean, but once again small. Pedestal sink, with a ledge below a mirror, and a shower, but not enough space for a full bathtub. But it was quiet, in the extreme, which was good. Internet OK. TV OK. The fun started the second night in that room. I came back from work at 6PM to find the room cooler than expected, with the wall heater fan blowing full blast, but no heat coming out. I called the front desk. Clerk said I was lucky: everyone else was complaining about their rooms being too hot. It was April 2nd in upstate New York, not a good day to not have a room heater. Clerk said her maintenance had gone home at 3PM. She did come up and push the same buttons I did on the thermostat. No luck. I went to Walmart and bought a small space heater. The next day management left a note saying a water heater in the basement had gone bad, and was now fixed. I had removed the wall heater cover the night before and had found a nasty, clogged air filter with waves of white crud facing the outside. I mentioned that in my note to management the next morning. I came back from work the next day to find the filter replaced, and the room smelling of disinfectant. But it was too late. I developed a nasty cough that night, and it has since blossomed into a full blown cold. I stayed in the room until the next Monday, but never used the room heater again, only my space heater.
Look, I think the locals like this hotel. Parking lot sure filled up on Friday and Saturday. It is downtown, in Massena, and it has signs of much renovation. It is attached to a bar/restaurant. But they need to rip out that old heater system. It's a health issue. That's why I had to give a poor rating. I'm 50% sure I picked up some sort of respiratory ailment from the air circulating thorugh that clogged filter all day while I was at work.
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- Also Known As:
- Quality Hotel Massena
- Quality Inn Massena
- Massena Quality Inn