Our university team recently booked multiple rooms with Fairfield Inn-Medford for an event at a local college and has been doing so for several years. The location is decent, the accommodations reasonable and the general staff pleasant, however management utterly fails the test of basic customer service and this location falls far below the rest of the Fairfield/Marriott brand. As a result, we will never book with this establishment again and have found another local competitor offering more reasonable rates, greater booking flexibility, better customer service and better accommodations.
The story is simple, rooms were reserved with Mariott.com for a set of dates, but the event date was changed due to the hurricane recovery efforts (of which we were a part). Upon contacting the manager to alter our arrangements, she quoted policy and showed a level of inflexibility unacceptable within the service industry which resulted in the Fairfield Inn-Medford soaking our university for over $1,100. Not only is this an incident of management unwilling to be flexible and meet the customer part way in the event of reasonable extenuating circumstances, but it also revealed unprofessionalism on the part of management as she was rude, accusatory and even hung up on the person attempting to resolve the situation on behalf of our group. Paying a penalty for potential revenue loss is understandable, but the full amount when two + weeks were given as notice is simply unacceptable business practice. In 12+ years of booking for large groups I have rarely found such inflexibility and unprofessionalism on behalf of a chain establishment. As a hotelier proposing customer service as a goal, this Fairfield Inn fails the test.
- Official Description (provided by the hotel):
- Confident travel begins at the Fairfield Inn Medford Long Island. We welcome you to our hotel with spacious accommodations, excellent amenities, and the friendly service that earned us a TripAdvisor Certificate of Excellence in 2014. Famous attractions including the Hamptons, Baseball Heaven, and Splish Splash Waterpark are a short distance from us. Whether you're in the Hauppauge, NY area for work or on vacation, you'll feel at home in our stylish hotel rooms. Complimentary Wi-Fi keeps you connected - unless you'd prefer to relax on deluxe Marriott bedding. Additional amenities in every room include a microwave, a refrigerator, and a coffee maker. Challenge yourself to a morning workout in our fitness center, or swim in our heated indoor pool - but be sure to enjoy our free hot breakfast buffet. Business travelers will appreciate our on-site business center and our hotel location near the Hauppauge Industrial Park and many local corporations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, TripOnline SA, Expedia, getaroom.com, Hotels.com, Evoline ltd, Ebookers and Cancelon so you can book your Fairfield Inn Medford Long Island reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn Medford Long Island Hotel Medford