I arrived at the hotel expecting that customer service would not be good because of reviews posted on line. I was wrong,, do not believe what you read... The staff very friendly, rooms are large and clean.. hotel bars busy with good staff attending guests...I was upgraded to 4 floor with access to lounge on the 5th floor because of key issues with room doors. Manager Fred very apologetic and advised us that the hotel will be upgrading to new lock system within the next 60 days..We book with hotels.com and never get the treatment we received at this Hilton. We were at the bar having lunch and complaining about the cold water in the pool. Fred was in the bar and called the maintenance Manager to quickly fixed the problem and explained that the matter will be fixed by the next day. He gave us discount voucher for dinner and free drink vouchers,, very good to get free drinks , after the free drinks the water was not feeling cold any more. NICE hotel and Great staff.....I will tell all my friends and family and will post on Facebook the great customer service the Hilton provides......
- Official Description (provided by the hotel):
- The Hilton Long Island has completed a multi million dollar renovation. The lobby was completely made over and now boasts a brand new front desk and state-of-the-art business center. All guest rooms, suites and corridors were enhanced to meet the expectations of our guests. Guests can work out in a totally revamped fitness center fitted out with state-of-the-art Precor gym equipment. Both guests and locals now can enjoy fine, Mediterranean dining at the brand new basil’s BISTRO or enjoy a glass of world-class wine or cocktail at the new 45-foot bar at basil’s Lobby Bar. For those on the go, there’s basil’s EXPRESS, a fully staffed convenience store offering coffee, Danish, bagels, sandwiches, wraps and other good food ... more less
- Reservation Options:
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- Also Known As:
- Hilton Long Island / Huntington Hotel Melville
- Melville Hilton
- Hilton Melville