Last month I attended a recption at the Democratic State Convention at the Huntington Hilton. Several things weren't done correctly so I called the sales and catering office the next day. When I told the staffer I was calling about the Democratic Convention reception I had attended (hoping they had more then one reception that night), I was asked what company I was with. I told the staffer I was not calling for a company since I had attended the Democratic Convention reception. When I got a reply of silence, I asked her if she knew the political parties in the country. Of course she said yes after hesitating again. Obviously she was too dumb to look up on her computer which groups were having a reception that night and didn't recognize a political party.
At the reception one of the waitresses either didn't speak English or had such a strong accent that when I asked her what hor d'oevre she was passing, I had no idea what she said. This is coming from someone who grew up in Brooklyn.
The kosher station (thank you Shelden Silver) served franks in blanket with mayo not mustard. When I told the sales and catering employee, she just replied that is what the caterer sent over. I have never heard of a kosher caterer doing this but then they did mislabel one of the dishes (they put down francais when it was marsailas). She didn't know who the caterer was. That is scary since you go to that department to set up your parties.
The employee did not take my phone number or email address to have the manager contact me. How is that for customer service?
- Official Description (provided by the hotel):
- The Hilton Long Island has completed a multi million dollar renovation. The lobby was completely made over and now boasts a brand new front desk and state-of-the-art business center. All guest rooms, suites and corridors were enhanced to meet the expectations of our guests. Guests can work out in a totally revamped fitness center fitted out with state-of-the-art Precor gym equipment. Both guests and locals now can enjoy fine, Mediterranean dining at the brand new basil’s BISTRO or enjoy a glass of world-class wine or cocktail at the new 45-foot bar at basil’s Lobby Bar. For those on the go, there’s basil’s EXPRESS, a fully staffed convenience store offering coffee, Danish, bagels, sandwiches, wraps and other good food ... more less
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- Also Known As:
- Hilton Long Island / Huntington Hotel Melville
- Melville Hilton
- Hilton Melville