On the positive side, all of the staff were extremely friendly and helpful , especially the weekend breakfast lady. The breakfast was very good and had a wide variety of food. If you are interested in the Long Island Railroad (we weren't), there is a stop across the street.
The biggest negative was that our room had a smell that I described as somebody had smoked in it and they tried to cover it up with disinfectant. When we complained, it was better, but I don't know if they did anything or it was just that we didn't need the air conditioner any more. We contacted the manager after we returned home and he was very concerned about this and said he would take care of us if we came down again. There were other little things such as no address on the email confirmation so I had to re-look it up; no hair dryers in the room---they were down at the desk which wasn't helpful when you just got our of the shower; only 2 towels (and not very large ones); and a one inch step from the bedroom to the bathroom. We covered it up with a hand towel to avoid stubbed toes during the night.
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- Also Known As:
- Gateway Hotel Merrick
- Gateway Inn New York/Merrick