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“Awful service, way too expensive”
Review of Sole East Beach

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Sole East Beach
Ranked #34 of 39 Hotels in Montauk
New York
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Awful service, way too expensive”
Reviewed 28 May 2012

The rooms are correct but when you think how much you paid... You get scared. The hotel claims to have a free shuttle service from / to the train station. We waited 30 minutes at the train station when we arrive. At our departure, we decided to book the shuttle and the staff told us to go with another group who booked 5 minutes after us. Fine. But the shuttle never showed up and we almost missed our train.
We asked to check out late and the staff almost yield at us. He was so rude. We understand checking out late is a privilege, but we don't understand why we could not stay an hour more when nobody clearly checked in and the cleaning staff was not even cleaning the room. Nonesense. Having spent 3 nights at $350 each night you would expect they were a little more cooperative.
While waiting for the shuttle, we needed to use the restroom. The staff told us there was no restroom!?!?! He said "you should go in your room". That was the same guy who told us to check out immediately. Then he suddenly "remembered" there was a bathroom for guests in the office. And allowed us to use it. Again, awful service and rude manners.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jymi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
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English first
New York
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 October 2011

The only thing good was the shower pressure, but you have to get past the appearance of the shower in order to get in it! Very old, run down place. No one was on site Sunday and Monday. No phone in the room, no idea of check out time or anything about the hotel or premise. Awful customer service.They simply posted a note on the door with a phone number. When we arrived on Saturday our bed was broken. Two men came in and rigged it up and the bed started to sink again when were ready to leave on Monday. It is a motel-certainly not a resort, beach resort or a hotel. It works for a bunch of guys who decided to go to Montauk to fish for the weekend.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetodine76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Montauk hotels

Brooklyn, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2011

We stayed at Sole Beach Motel and were very impressed with the room. It was clean comfortable and the shower pressure was AWESOME! There were plenty of towels and pillows if we needed more. However it was not cheap for one night stay but the location was excellent! Also we didnt like that the front desk had to make a photo copy of our credit/debit card. We got lucky finding this place when we did. Will def stay there again!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulette r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2011

I would like to start by saying, the Sole East Resort photo posted on the this main page is NOT where you may be staying. Look at additional photos and see the real place. Do not be deceived by the photos they have posted on Hotels.com. This company has several "hotels" in the same area.
We thought we booked the Sole East online (not the "Sole East Beach") based on the nice hotel photos.
When we arrived, they sent us to another location "Sole East Beach" - one mile down the road. When we arrived at this location, we could not believe what we were paying for. A COMPLETE DUMP!
We decided to check-in after staying on-hold with Hotels.com for 2.5 hours-no joke. After explaining the situation to Hotels.com, they did nothing to relocate us to the original Sole East location we "thought" we were booked into.
We then asked for two room keys. Denied.
The rooms smell of mold, the window screens are broken and looks like they have been pried-open, open hole in the bathroom ceiling, rust on the hotel room doors, tile floor is lifting/no grout (see pics).
I could go on and on but I'll keep it simple. Look at the pics I posted, and you decide.
DO NOT STAY HERE.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Soulcatt75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 September 2011

The pool and common areas are nice and we found the staff to be helpful. The food is good and the party area is very nice. The rooms are very very small and poorly redecorated. The bathroom is tiny and all the squeaky drippy fixtures are way out of date. The junky old window air conditioner was loud and cranky. It was like they took an old motel 6, added some nice linens, painted, and left everything else as is. For that money, I would not stay here again.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank halsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 September 2011

As we stepped into our room, we found a giant roach on the ceiling. my daughter could not sleep because she kept feeling bugs in the bed. We arrived on friday and left saturday morning instead of monday. We paid too much money for this dump. Please believe me when i say you will hate it. And they did not even give us our money back!

Room Tip: dont come here
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank aminahbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soleeast, Owner at Sole East Beach, responded to this review, 20 October 2011
When this guest made the "roach" claim, we immediately went to the room to inspect it. There were none (0) found. In reference to the "bugs" her daughter says she felt all night, we do not, nor have either of our properties ever had bed bugs. Part of what makes Montauk so beautiful is its large amount of natural preserves. Unfortunately, along with nature comes the occassional mosquito, fly or garden beetle which are often misinterpreted by those unfamiliar with indigenous insects. This particular weekend, after much rain, there were many mosquitos in town. I assure you every effort was made to calm and reassure this guest that their was no bug issue after inspection. Being a holiday weekend, we did not have another room to move the guest to. As she was informed upon her check-out, if her room resold, she would have been refunded for her early departure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northport, New York
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 August 2011

Room was very nice, with quality sheets and comforter, and a quiet, efficient a/c. Deque, who checked us in, was courteous and most helpful. Montauk is not cheap, but the beach is across the street, and I found the place pleasant.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bizarczek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sole East Beach

Property: Sole East Beach
Address: 107 S Emerson Ave, Montauk, NY 11954-5191
Region: United States > New York > Long Island > Hamptons > Montauk
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #34 of 39 Hotels in Montauk
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Sole East Beach 3*
Number of rooms: 26
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Also Known As:
Sole East Beach Hotel Montauk
Sole East Beach Montauk, New York

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