The rooms are correct but when you think how much you paid... You get scared. The hotel claims to have a free shuttle service from / to the train station. We waited 30 minutes at the train station when we arrive. At our departure, we decided to book the shuttle and the staff told us to go with another group who booked 5 minutes after us. Fine. But the shuttle never showed up and we almost missed our train.
We asked to check out late and the staff almost yield at us. He was so rude. We understand checking out late is a privilege, but we don't understand why we could not stay an hour more when nobody clearly checked in and the cleaning staff was not even cleaning the room. Nonesense. Having spent 3 nights at $350 each night you would expect they were a little more cooperative.
While waiting for the shuttle, we needed to use the restroom. The staff told us there was no restroom!?!?! He said "you should go in your room". That was the same guy who told us to check out immediately. Then he suddenly "remembered" there was a bathroom for guests in the office. And allowed us to use it. Again, awful service and rude manners.
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- Also Known As:
- Sole East Beach Hotel Montauk
- Sole East Beach Montauk, New York