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“Comfortable getaway, ideal location”
Review of Sole East Beach

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Sole East Beach
Ranked #30 of 38 Hotels in Montauk
miss_judes
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable getaway, ideal location”
Reviewed 14 April 2013

I was initially a little hesitant to book Sole East Beach based on previous negative reviews, but I'm glad we decided to give it a chance! We were more than comfortable during our weekend stay; the room was a decent size with a modern black and white theme. TV was a small flat screen, but adequate. The bathroom seemed a little dated, but it was spotlessly clean with Aveda shower products. The location was ideal situated across the road from the beach and only a block away from Main St, the village area and local restaurants were only a short walk away. Overall Sole East Beach exceeded our expectations, we would definitely stay here again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miss_judes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2013

Since it is the "off" season the management has been extremely unresponsive to my questions about booking rooms. One staff member promised, after putting 50% deposits on 2 rooms for a 3 day holiday weekend she would let me know if they were running low on rooms as I needed to book one more but was holding out on confirmations still. Now they are sold out and when asked what they could do to accommodate me they basically told me there was nothing even though their staff had promised me a courtesy call. They were not even willing to comp the room a bottle of champagne, breakfast, ANYTHING.

Not sure if this hotel is aware how strong social media is but this will be the last time i stay there.

Room Tip: dont stay there. its overpriced.
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  • Stayed April 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank Sabs624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soleeast, Owner at Sole East Beach, responded to this review, 5 April 2013
We at Sole East Resort wish to thank you for taking the time to express your opinion of the interaction you have had with our staff. We take all comments and concerns from guests past, present and future very seriously in an effort to give positive service. The circumstances of this reservation were unfortunate. The initial booking was over a month prior to the attempted second booking request. All guests are advised at the time of booking that a deposit is required to confirm a reservation, which is the only way to secure a rate and room. We apologize if you feel you were misinformed. Due to the seasonal nature of business in Montauk, rooms during holiday weekends sell out quickly. As a result, we were unable to guarantee you an additional room at the original rate you booked at over a month ago, though we are glad we were able to accommodate you in a room at a slightly higher rate. As an alternative, we have offered to cancel your reservations with no penalty. If you choose to stay with us, we look forward to ensuring that your stay is enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Montauk hotels

West Islip, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2013

My friend and I went out to Montauk in October. We stayed at Sole Beach and had a great time! We thought the woman who worked the front desk was really nice and helpful...She gave us pointers on what was still opened and where was good to eat. From the reviews I read, I was not expecting much and I have to say I was pleasantly surprised...the beds were super comfy and although the decor was simple, it was still fun and beachy. I guess they've updated their bathrooms, because ours was fine, and most importantly clean, which is what matters most to me when I go away somewhere. We loved the location (literally steps to the ocean), and the off season rates were right for us. We would definately stay at Sole Beach again.

Room Tip: There is another Sole hotel in town, and if you stay at the beach hotel, you can use the pool at the...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soleeast, Owner at Sole East Beach, responded to this review, 27 February 2013
We are so glad you enjoyed your visit to Sole Beach! Thanks for posting photos of our renovated bathrooms for other travelers to see. We aim to provide excellent customer service to all guests, and we are pleased to hear about the helpful front desk agent you mentioned.We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 16 October 2012

Just spent a weekend here and if I could have driven back home we would have.

This is a Scam:
- Horrible staff service with bad attitude and makes you feel like a inconvenience.
- Cheap linens and towels,
- Old and needs a overhaul ( just a rundown Motel )
- A fresh coat of paint doesn’t hide the issues and problems.

We come to Montauk every year and made a last minute reservation which was huge mistake of choosing this one..... STAY AWAY.... Never Again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NycPhoto5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soleeast, General Manager at Sole East Beach, responded to this review, 20 February 2013
Good News Travelers-Sole Beach has recently undergone renovations in half the building! Contrary to this reviewers statements, ALL Sole Beach rooms have high thread count Italian linens and new pillow top mattresses. We regret that the reviewer feels the staff did not give excellent service.All Sole East Guest Service Representatives are trained to give each guest personal attention, and great,friendly customer service.Had any issue been raised by the reviewer during their stay, it would have been promptly addressed. We pride ourselves on ensuring that each guests stay is both comfortable and memorable. Sole Beach is a casual motel, located directly across the street from the ocean in Downtown Montauk. For guests seeking more upscale accomodations, we always recommend Sole East Resort, which is located less than 2 miles from Downtown Montauk and the ocean beaches.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 October 2012

Give your dollars to somewhere else because this property is very very poor value for money. You will feel physically sick after handing over your hard earned cash when you see what you are getting. Yes, the room is perfectly adequate but it is a nice motel charging upscale hotel prices. The place is staffed by bored children. We asked if we could have a bath plug - not too outrageous a request I feel. It took over three hours, several trips to reception and we had to walk up to their sister hotel ourselves to get finally get it. We asked to see the manager but he/she was not available. Note this same absence issue in other reviews on this site. The website you book through does not reflect what you end up with. Be warned.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vadid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soleeast, General Manager at Sole East Beach, responded to this review, 20 February 2013
While we do not deny that Sole East Beach is the more casual of our two properties, it does offer several perks that many of our repeat customers enjoy...the location is prime; directly across the street from the ocean and in the heart of Downtown Montauk with restaurants, bars and shops all within walking distance. Half of the Sole East Beach rooms have undergone recent renovations and every room boasts new pillow top mattresses with high thread count Italian linens. All Sole Beach guests enjoy full access to Sole East Resorts pool, gardens and Backyard Restaurant and Bar which frequently has live music. Contrary to this reviewers statements, our website clearly differentiates between the two properties, and provides separate virtual tours of each one. We pride ourselves on giving excellent customer service and employ hospitality professionals who enjoy providing the same to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 August 2012

This MOTEL is descent if your just looking for strictly a place to crash. Definitely way to over priced at $500 a night.
There is no amenities at all. However you can drive to there sister property (5minutes) to use there pool. Which is nice and has a restaurant and waiter service at the pool. Pre-warning there food is pricey.
Parking is also very challenging. The only plus side is that its across the street from the beach which is great! You can also take a short (5 minute) walk into town which is nice.
The only way I would ever return is if it was $100 a night. I would stay else where at a much more reasonable rate.

Room Tip: Only stay on the 2nd floor.
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaMa_of_2_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2012

Upon arriving one of the beds in our room was completely imploding in the middle. We raised the issue with the front desk after the first night and it wasn't fixed. When we checked out we again brought it up and were told to call Jessica the manager. I have called a total of 5 times leaving a message for her each time and still have not received a call back. After spending well over $1,000 at the resort this level of service especially by the manager is completely unacceptable. I would NOT recommend staying at sole beach, there are definitely better hotels in montauk (for the same price or cheaper) and hopefully they have a management team that actually cares about their clients.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dbiederman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sole East Beach

Property: Sole East Beach
Address: 107 S Emerson Ave, Montauk, NY 11954-5191
Region: United States > New York > Long Island > Hamptons > Montauk
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 38 Hotels in Montauk
Price Range (Based on Average Rates): £££
Hotel Class:2 star — Sole East Beach 2*
Number of rooms: 26
Reservation Options:
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Also Known As:
Sole East Beach Hotel Montauk
Sole East Beach Montauk, New York

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