There is nothing worse than arriving at your hotel after a long and tiring journey, and being greeted by reception staff who obviously regard guests as an imposition.
Throughout our stay at this lumbering white elephant, inconveniently situated on a hill overlooking the town of Montauk, our family were made to feel as though we were a nuisance. Even the smallest request met with gruffness by reception staff who preferred to chat among themselves or lurk in a small room hidden from the view of guests. On one occasion, we were given erroneous advice on travelling to a nearby town. In the end, we relied on the town's tiny but very friendly tourist centre for virtually all our needs during a weekend stay.
Not all the staff at Montauk during our stay were guest-phobic. The life-guard in the hotel's small swimming pool was a pleasure to deal with, and the drivers who ferred guests to and from the station were unfailingly polite.
But reception is the mouthpiece of a hotel. It is both the first and last impression a guest will leave with. At Montauk Manor, a serious overhaul of reception culture is needed. We will not be returning to this hotel, nor recommending it to friends.
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- Also Known As:
- Montauk Manor Hotel Montauk
- Montauk Manor New York