I would give this place a negative star if possible. Synopsis: DO NOT STAY HERE- THERE ARE BED BUGS, SPECIFICALLY IN ROOM 212. There are also bed bug stains on the sheet in Room 210 (the room we were moved to after we found bed bugs in Room 212). My boyfriend has approximately 60+ bites (perhaps more) and I have about 25+ (with more appearing in the past 2 days- bed bug bites can appear immediately to 14 days after the bites have occurred). Note: I am an extremely clean person (some say I almost have OCD) and my boyfriend is clean as well. We have never experienced bed bugs in our life and was startled to have experienced it. We arrived at the hotel on Friday March 30, 2012 at 10:30AM. We had to ring the doorbell a couple of times before the manager appeared. She checked us in. We went to our room, which seemed pretty comfortable. We immediately unpacked and headed off to the music festival. We returned at 4AM and tried to take a shower. THE SHOWER WATER WAS BROWN! We ran it for a few seconds but it was still brown. We even caught the water with a cup to double check that it was the water and not the tub discoloring it. Yup, it was the water. We called down to the front desk- no answer. So we skipped the shower and went to bed. We woke up at noon and took a shower (water was clear this time). We went out to eat and came back at 2pm to take a nap. We slept from 2pm to 6pm. My boyfriend woke up at 6pm feeling pretty itchy. I saw bites about 30 bites on his back (later we found about 20 more on his feet, eyelid, forehead, cheek, neck, arms, hand, etc). I told him to lift up the sheets and we saw BEDBUGS! Absolutely disgusting. The worst part about this all was not the bites but it was the terrible customer service we received. At first manager only offered us 15% off Sat night (but nothing for Friday night). Then I called again to talk to her and we received 50% off. We asked her to check the next room they gave us for bed bugs but she said maintenance/cleaning staff had left so no one could check. We asked her to check herself but she flat out refused several times so we did a thorough check ourselves. We saw bed bug stain on the sheets in the 2nd room as well but saw no bed bugs. Between dealing with the bed bugs, cleaning up our stuff, bagging whatever clothes could've been contaminated and moving our stuff, we lost 2-3 hrs of going to our event :( We even told the manager that moving to the 2nd room could possibly mean that we would bring bed bugs over but she didn't seem to understand the effect on her business. Later that Saturday night, I noticed bites on myself as well and worried that the 2nd room had bed bugs. Upon research, we noted that bed bugs can take 1 day or 14 days to appear. Manager would not give us a refund for Friday night, which is when we could have techincally could've gotten bitten. Please don't stay here. It is not safe! Manager won't do anything either 'cept give you an additional 15-50% off if you get bed bugs.
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- Also Known As:
- Econo Lodge Monticello Hotel Monticello