My son and I made plans to visit the Monticello area for the weekend. He was away in Paris (high school trip) and was due to fly in to Boston, Friday noon time in which we were going to leave and head to Monticello, NY. As I’m sure everyone is aware due to the events of the Boston Marathon, my sons plane was delayed it he did not make it home until 10pm Friday night. I called the Econo Lodge Friday morning and told the front desk associate of my situation and requested her to cancel the reservation for Friday night. She stated that I needed to cancel 24 hours prior to check in. I explained my situation again that my sons’ plane was being delayed but it fell on deaf ears. I had asked her to speak with the general manager and she stated she would try to call him and she would call me back. After several hours I called the hotel again and the desk clerk told me that she could not reach him and there was nothing she could do. Again she stated that she would call me once she got in touch with him (the General Manager is also the owner). This morning (Monday) I saw that my card was charge the no show fee. I called the hotel and spoke with another front desk member and he stated there was nothing he could do and stated the policy back to me. He was very unprofessional and rude. I never got a call from the hotel or was able to speak with a manager. If you are looking for a hotel that offers any sort of customer service, this is not the place. After reading the Trip Advisors reviews of this hotel I should consider myself lucky. Options for Hotels are limited in this area but don’t settle for a hotel that will not offer the simplest request...CUSTOMER SERVICE!
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- Also Known As:
- Econo Lodge Monticello Hotel Monticello