We made a reservation three weeks in advance of our scheduled stay. We were visiting family in Westchester. Other members of our party, as scheduled, arrived earlier and checked into their room without incident. Since they were at the hotel the day before we were arriving, they confirmed our reservation for the next night. Imagine our surprise when our reserved three weeks out, confirmed one day before, gold member points reservation was NOT HONORED when we arrived.
We were advised by a member of the desk staff that blocks of rooms were being held for other groups. Minutes later, after the manager had arrived on scene, we were told that, "Every room in the hotel is occupied." This was then reinforced by the very same desk staff member who had minutes earlier advised us of the held blocks of rooms. Someone lied.
We were offered a cab ride to a DoubleTree in Tarrytown, a crummy hotel 17 miles away. This was the only "solution" offered - totally unsatisfactory.
Booking - FAIL
Check-in / Room - FAIL
Staff - FAIL
This experience is enough to convince me that Holiday Inn doesn't want my business. No worries, they won't have to deal with any more of it.
- Official Description (provided by the hotel):
- The Holiday Inn Mt Kisco is like a charming country manor. It's an unique hotel in Northern Westchester, New York. As you enter the hotel lobby, Theodore, the Butler, beckons you into Holiday Inn Mt Kisco, where warmth and comfort are immediately evident. From the hotel's finely detailed furnishings to the magnificent stone fireplace and the Hudson River mural, Holiday Inn Mt Kisco's special touches create the feeling that you have entered a country estate. Taste the local cuisine at our Market Street Cafe, and take a glimpse of the nightlife at the hotel's nightclub, Teddy's. All guest rooms and common areas are non-smoking for your health and safety. The Holiday Inn Mt. Kisco is located in historic Hudson Valley area of upstate New York. Westchester County Airport can be found twelve miles south off Interstate 684. Your Country Manor is only a short metro-North train ride away from Grand Central in the heart of Manhattan. This is the hotel for visitors at the many area IBM sites. The growing and award-winning Northern Westchester Hospital is less than two miles from the hotel. PepsiCo, Curtis Instruments, Readers Digest and many other companies may be found relaxing in Teddy s Lounge or planning a meeting in the banquet rooms. A visit in any season to Putnam County or northern Westchester County must include a stop here at your Hudson Valley Manor. ... more less
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- Also Known As:
- Holiday Inn Mt. Kisco (Westchester Cty) Hotel Mount Kisco
- Holiday Inn Mount Kisco
- Mount Kisco Holiday Inn