we've stayed at the emerson in the past (b/4 it burned down and was newly rebuilt across the street)....we had LOVED everything about the hotel in our previous stays....luxurious linens, outstanding service, amazing food, beautiful setting...the price has always been high, but well worth it.
we had heard that since the new Emerson opened - that it was just not as nice...but decided to give it a try anyway...so I wasn't entirely surprised when we saw the new decor...which is nice, asian/indian inspired decor...but still slightly cold, needs more fabrics/warmth for ambiance. not the same cozy inviting feel of the old Emerson.
here are the pros of the new place...
comfy bed w/nice linens
deep whirlpool tub and great showers in the rooms
fireplace in rooms - but it's a gas fireplace, still warm and inviting
exotic antique Indian wood trim around decorates a lot of the hotel
food at the Pheonix restaurant was excellent for dinner every night
afternoon tea can be included in your pkg and is nice...although the new great room is not a great setting
"country store" gift shop was great, sold everything from food to home decor to clothing all in one winding store
nice babbling river outside patios - all rooms have patios
spa services were 1st rate and spa was nicely appointed
there is no elevator...the bellman had to carry our bags next to us on the stairs huffing and puffing all the way...not too comfortable for us...and if you're older or pregnant, there are 2 flights of stairs to climb!
decor is slightly cold
maid service was lacking - left dirty wine glasses and didn't replenish the toiletries once in our 2 night stay.
servibar had bottom shelf liquor and wasn't replenished...+ no food
wine in room and wine glasses not good quality (in the past we were served on fine china and crystal even for room service
there were dead bugs on top of the fabric draped over our bed
plain white "gas station" matches given out at the restaurant
only 4 hangers in closet for 2 people!
safe didn't work
not many toilettries in bathroom...bath gel, shampoo and conditioner were in a dispenser on the shower wall like a gym..kind of tacky
bad reception on the tv
offered movie rentals at the front desk, but all the good ones had "walked off the property"
all in all, we had a great stay, but the service was poor and the hotel decor could use some upgrading. not really worth the very expensive price of $600/night for the room. really expect more, especially with service at that price.
one person on the staff told us they have many complaints, so we hope management takes them seriously or this hotel will not be open for long.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper