My 2 girlfriends and myself had appointments for spa manicures, spa pedicures and back facial treatments at the Emerson Spa this past weekend.We all three had the exact same procedures booked but since they had to take two at a time, one of us had to wait. It's hard to believe, but since the one who had to wait, switched with one of us because she was already undressed & in her robe, it threw the entire spa staff into such a tizzy that one of my friends left without polish on her toenails (no time to finish!) and my other friend could not get her manicure AT ALL !
NO ONE at the Spa Registration desk (they seemed so dim) told us that if we switched people we would throw all of the plans for our special day off kilter and in the end they lost out on charging us for a service we came for, and no one got extra tips.
In all honesty, the price for the spa manicure & spa pedicure (a total of $110) was nothing short of armed robbery. I have received better manicures & pedicures from the local nail places for $25 ! Nothing special in the way of service from the nail techs. Of course, the ambiance is wonderful, but not worth that much money; I expected a really amazing experience, it wasn't.
The sad part is that they seemed to blame us for all that went wrong, and could really care less. The "manager" even came into the treatment room and had the nerve to ask if we wanted to see her schedule so we can see how things got thrown off. Of course, they said this was not the norm there, but I doubt that. This is a beautiful place, but the people running it are clueless and can't handle a simple change like that without ruining our experience there. It's seems amazing to me that they were so incompetent, but it's obvious some of the staff there need retraining.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper