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“Emerson was Incredible!” 5 of 5 bubbles
Review of Emerson Resort & Spa

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Emerson Resort & Spa
Ranked #1 of 2 Hotels in Mount Tremper
Certificate of Excellence
Rhinebeck
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Emerson was Incredible!”
5 of 5 bubbles Reviewed 12 July 2013

We just had our first stay at The Emerson. From Check-in to the well appointed, fantastic room, to our incredible Spa with all the extras, The Emerson far exceeded all our expectations! The suite was opulent, spotless and much detail went into the guest design and experience. The grounds were beautiful, and the mountains and Esopus Creek adjoining the Resort were magnificent! We will be back.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank vondellhomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
Sleepy Hollow, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 June 2013

What i loved about staying at the Emerson Inn...
The rooms were beautiful and clean! The hallways were spotless and it was blessedly quiet and relaxing even though it was completely booked full. The front desk service was nice , helpful and courteous! Whenever we asked for anything it was there in a flash!
What i didnt love about my stay at the Emerson was the Phoenix Restaurant. We went there for a late breakfast (10 Am) and it wasnt very busy (only 6 tables total were full out of the entire place) but still took them nearly an hour and a half to get our food. They were painfully under staffed and there was no help in the kitchen. It was the only lousy time we had at the Emerson..
However the Catamount restaurant was great the night before...good food and nice staff!
Over all i would gladly recommend the Emerson Inn to anyone looking for a relaxing, luxurious getaway hotel.

  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DDMM70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York Beach, Maine
Level Contributor
453 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

This is a lovely large resort in the beautiful Hudson Valley in the Catskill Mountains. The hotel received its name from the writings of Ralph Waldo Emerson and most specifically his "Nature." There are many different styles of lodging available in this inn. We chose the lodge which seemed to fit in perfectly with the natural beauty of the area. It was a well equipped two story suite with two bathrooms. I appreciated the large set of windows in the suite which looked out upon the river as well as the outdoor deck which offered a lovely place to wile away a few hours. Very comfortable bed. Good customer service.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DRH0PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 June 2013

We like to go on unplanned adventures, to be specific, motorcycle adventures....my day off being Monday, that leaves some great options & some not so great. This was a stumbled upon amazing room. The hotel staff was lovely and helpful (and remember because it's a motorcycle adventure, we don't usually look too "presentable" when we check into a random hotel). The room was gorgeous, with amazing attention to detail. The fireplace, jetted tub (actually big enough for TWO) the swiss shower with rain shower head & side jets, the private balcony (even tho we were on the 1st floor)....yes, was it a little more than I would have normally paid for a monday nite (around $230), and yes the on grounds dinner options limited ( but delicious & also friendly), & yes..the spa was closed....but REALLY despite all off that, would absolutely stay here again. Will be recommending it to my friends, esp my male friends if they want to do something special for their gal!

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lizzardtats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 June 2013

The weekend at The Emerson was fantastic.

Room
My room (411) in the Inn part of the hotel was incredible. From the gas fireplace (with the flick of a switch!) to the soaking (jetted!) tub to the (private!) outdoor patio, it was more than what I expected for an area without cell phone reception in the Catskills. Great, comfortable double-bed with plenty of pillows. The pillows are a bit flat and soft for my taste but I made them work. Turn-down service was ok but I don’t know what happened to the chocolates that were supposed to be on my pillow. Oh well.

Spa
I have one name. Pete. He is amazing and that’s an understatement. After getting massages for more than 15 years in New York and in the Caribbean, I can say that my 80-minute treatment rivaled a massage at the Ritz-Carlton from many years ago. Go. See. Pete.

Lobby and Front Desk
The spacious lobby has two seating areas and an accommodating and courteous reception staff.

On-site Food
I didn't eat in either of the onsite restaurants. Fortunately I stumbled upon Jane's Ice Cream in the Country Store and had a great cup of coffee there as well.

There's no room service. When I was stuck one night without dinner options be cause I was the only person in my group that wanted dinner, Nate from the front desk was kind enough to order, pick up and deliver pizza, fries and a salad to my room.

Property
Throughout the Inn artwork on display, and integrated into the design, from India and other countries creates a very serene and peaceful experience. The furnishings are comfortable and clean.

I was enthralled by a great room with double-height ceilings and a stucco fireplace that extended the entire wall opposite the entry. Upstairs there was a loft with a chess table, chairs and books for leisure entertainment. It was too windy and rainy to enjoy the deck adjacent the great room but there was another lounge area with a sofa and chairs near its entry.

The hallways near the rooms have gorgeous light fixtures with intricate iron details. The window treatments have a beautiful print on flat Roman shades that create more texture and let light into the hallways.

On the last day before out departure we used our complimentary passes to the "World's Largest Kaleidoscope" 10-minute show that was Memorial-Day themed. Not a bad way to recline and savor the last few minutes at the Emerson.

Local Area
We ate dinner in Phoenicia at Riccardella’s which was very delicious. We had an amazing server, Terrance. He was professional and his sense of humor was appreciated. Dessert from Brio's in Phoenicia was outstanding. I had the pecan caramel cheesecake and others had peanut butter pie and a cookies n' cream coconut cake. Breakfast at the Phoenicia Diner on our last day was well worth the suspense. We drove by every day wondering why the parking lot was always packed at breakfast and lunch. It was worth the wait. I love 40s/50s style diners. I had the Farmer’s Skillet which was filling and fresh. The customer service was absolutely top-notch.

On the way back to Manhattan we took a tour of the Vanderbilt Mansionin Hyde Park that overlooks the Hudson River. The tour guide was such a comedian; he made seeing three levels of the mansion a fun exploration. Find out why it sold to the U.S. Government’s National Park Service for $1. That’s $1. Not $1m. Fascinating.

An afternoon excursion to Woodstock was delightful and almost as good as the first time I went there on a camping trip many moons ago.

Room Tip: 500 level in the Inn if you don't mind one flight up without an elevator 400 level in the Inn t...
See more room tips
  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jannytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
1 of 5 bubbles Reviewed 20 May 2013

We visited the Emerson this past weekend to enjoy the spa. Upon arrival I was impressed with the grounds and rooms. I thought to my myself, I can see this being the first of many visits to this hotel. My impression was changed immediately when I asked to book a spa service and was informed that for the next two days of our stay none were available due to being completely booked. Of course I was disappointed, as this was the main reason for my trip. The woman manning the spa desk continued to tell me that you need to book 2 weeks out to use their spa. If this is the case why not list this information on the website? I asked for a manager to discuss my disappointment but she was unavailable. I left my number for her to call me. She never did.
Next we decided to take a walk over to Catamount (on site restaurant) for a bite to eat. When we arrived we found it to be closed and asked 2 different staff members on the grounds why it wasn’t open and they hadn’t a clue. Later we found out it was booked for a private party. It happens. But I have to say that my disappointment in the spa made the fact that both restaurants being closed seem much worse!
Back to the spa to check out the hot tub. I walked in the spa and was very surprised that all but one treatment room was empty. I didn’t see anyone waiting or even anyone working! I asked the front desk once again to see if the manager was around. Not available. And by the way, I never set foot in the hot tub. It’s water was cloudy and the temperate was lukewarm at best.
We spent the majority of our time off-site which was really a shame, since as I mentioned before the hotel is very nice. We had a room in the lodge (friends stayed there) and also the Inn. The lodge is decorated very country and comfortable. The Inn had an Asian theme and seemed a bit more upscale than the lodge. But both were very nice.
Upon check out, I asked to speak with the hotel manager about the lack of spa services available and to let her know that the spa manager never called me after asking her to. She provided no words of explanation. I explained that we travelled over 4 hours to use a spa and that the hotel seemed empty, as did the spa. She literally said nothing, just shook her head in agreement. I added that I would be posting a review on tripadvisor about the lack of customer service. Still not a word, just a couple of nods. Well, here is my review. This hotel is run by children and a few adults with absolutely no experience in running a hotel or customer service. I paid almost $400 night for each room hoping to enjoy the Emerson Resort and Spa but basically it's just a nice room.

  • Stayed May 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank Tiff5LI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emerson07, Public Relations Manager at Emerson Resort & Spa, responded to this review, 22 May 2013
We’re sorry to hear that your stay with us did not meet your expectations. Our spa books very quickly, especially on weekends, and therefore last minute appointments cannot always be accommodated. The confirmation letter you received states that spa appointments should be made as far in advance as possible (it also states that the Catamount Restaurant may be closed the date of your stay due to private events and to check with our Front Desk for information on other local restaurants - we're surrounded by great eateries and we love for our guests to explore the area!). Our Spa Manager called your room and cell several times but was unable to reach you. She was also available to speak with you the following day (as suggested to you by our Hotel Manager). Again, we apologize that we did not have spa availability. We do our absolute best to accommodate all requests but unfortunately this is not always possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

The Emerson is a small complex consisting of a lodge, hotel, spa, shopping and restaurants in a beautiful part of the Catskills. I have stopped by many times to eat or just check it out and it has always been great. After my first stay at the lodge, I'm even more impressed. Extremely comfortable beds, quiet, charming...like luxury camping. Very low key, the Emerson gets it right again and again. Highly recommended.

Room Tip: Ask for a room with black out drapes if you plan to sleep in late.
See more room tips
  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank interborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerson Resort & Spa

Property: Emerson Resort & Spa
Address: 5340 Route 28, Mount Tremper, NY 12457-5318
Region: United States > New York > Mount Tremper
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mount Tremper
Price Range (Based on Average Rates): ££
Number of rooms: 53
Official Description (provided by the hotel):
The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more   less 
Also Known As:
Emerson Resort And Spa
Emerson Hotel Mount Tremper
Emerson Resort Mount Tremper

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