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“Love”

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Emerson Resort & Spa
Ranked #1 of 2 Hotels in Mount Tremper
Certificate of Excellence
River Edge, New Jersey
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Love”
Reviewed 21 October 2013

We are extremely pleased with our experience at The Emerson. Our streamside room was fantastic and the view amazing. Everyone was extremely friendly and accommodating. The room was immaculate and cozy. Our couple's massage at the spa was wonderful. Our only complaint was the herd of elephants, aka the family of 4 (2 parents and 2 children) directly above us. The constant running back and forth, banging, constant dropping of heavy items, crying, screaming, and carrying on was incredibly irritating and distracting. We could not hear the television at night and were woken at 7am to the sound of children running back and forth. It was a huge disappointment that we could not get the full night's sleep were so looking forward to. We did not complain to management because we knew it was not The Emerson's fault that they acquired incredibly rude guests. Our only suggestion to The Emerson would be to keep families with children on the first floor and allow couples first priority to the second floor. Nonetheless, The Emerson really is a beautiful establishment and we hope to return one day and have better luck with our neighboring guests.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 October 2013 via mobile

We just recently visited the Emerson on our honeymoon and very much enjoyed it. Our room was clean and spacious and the front desk staff was friendly and helpful. There were a few small maintainance problems with our room, but nothing to become upset with. My only real complaints are with the hvac unit that really struggled to keep the room comfortable and if you are on the ground floor, the lower cost ones in the Inn, you are stream side but there is an embankment and a service road between you and it. We still enjoyed our coffee on the deck and admired the leaves. We loved our room and wanted to steal the bed. The bathroom too. Check out the artwork and the spa.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cook-from-Derry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rye Brook, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2013

Just back from an overnight at the Emerson - while the location is gorgeous (particularly this time of year) the staff would do well with some customer service training. When booking my 'stream side' room with a small balcony and fire place - I was expecting to sit out on my balcony, stream side enjoying the views. While I was stream side (although you would never know it) my balcony was next to the service road and maintenance area where I could see bags of dirty towels and enjoy the sounds of the exhaust fans. All hotels know which rooms are considered their least appealing and I am sure this one tops their list. The front desk staff was completely unconcerned with our dissatisfaction and without masking their annoyance offered us the opportunity to upgrade our room at a fee. They were more concerned with my signing the piece of paper that agreed to my paying additional fees than they were about my enjoying my stay with them. After agreeing to the new room, they handed us the keys and informed us they would now tell housekeeping we were vacating the original room as they would have to go back in and re-clean it. No one offered to help us move our things. The next morning at 9:20 am, housekeeping knocked on our door (despite the Do Not Disturb sign) informing us the front desk had sent them up to clean the room. Upon check out when we mentioned this to the Front Desk - there was again no concern for us or our experience. I should mention that we were paying full price for our original room and had booked directly through the hotel. On a brighter note - the folks at the Spa were lovely as were the people and food at the Catamount Restaurant. That said - i think I will look elsewhere for my next trip to the Catskills.

Room Tip: Ask for rooms closer to the front desk side.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JXA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emerson07, General Manager at Emerson Resort & Spa, responded to this review, 21 October 2013
We apologize that you did not enjoy your stay with us. Hearing feedback such as yours is always of great concern to us. Our business depends on satisfied customers and we do our best to make sure each of our guests is happy and treated with care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 October 2013 via mobile

Our day started beautifully, a nice drive through the changing foliage up to Mt Tremper, some horseback riding at a riding club nearby, and a delicious dinner at Peekamoose. But then disaster when we came back to Emerson Resort at 7:30pm.

A rock band was playing on an outdoor deck attached to the resort restaurant apparently for a wedding party. We had the good fortune of having a room directly next to it. The music was so loud, and the room insulation so poor, I could hear it as clearly as if I were in the wedding party, only that I am not.

If it were just me, I might have suck it up and gone out for a drive. But I have two young children with me, a fact I told the hotel when I made the reservation and we also requested a crib for my two year old.

So the hotel clearly knew we are traveling with young kids, who need to go to sleep early. So why did they put us closest to a noisy party? No idea.

When I called the front desk to complain, did they offer to do anything? No. I was told the wedding party paid for the after party till 11pm and the hotel is full. Can they ask the wedding party at least turn the sound level a bit lower? No. Apparently at this place, you can so whatever you want.

They even kindly referred me to the email reservation confirmation that stated there might be event happening at the hotel.

Did the email or the reservationist ever mention to me that I should be required to listen to a third rate wedding band till 11pm while I tried to get my two young kids to sleep? No.

Should a nice resort which advertised itself as an escape from the noise from the cities host noisy wedding parties that disrupt all the other paying guests? I don't think so.

It is the false advertising and complete irresponsiveness that bother me.

If you like playing with the odds and gamble with your not-so-often family get away, then come to stay here.

But please do yourself a favor, pick some other places if you were looking for a country side experience in the beautiful Catskills.

I have traveled the world and stayed at all sorts of places from the low budget motels to the five star hotels, and this, I can confidently say, is the worst night ever.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Explorenew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emerson07, General Manager at Emerson Resort & Spa, responded to this review, 14 October 2013
As you mention, the foliage in the Catskills is definitely a sight to see and the Emerson was completely booked this weekend with guests enjoying the scenery and attending a joyful wedding event. We do our absolute best to ensure all our guests have a wonderful stay with us whether they are coming for the outdoors, the spa, an event, or simply a place to stay for the night on their way to their final destination. You selected one of our largest suites to accommodate the number of people in your party. Due to the size of the suite, we have a limited amount of this type of room available. We were also happy to provide additional amenities at no charge to meet your room requirements. You are correct – we did state in your confirmation to please be aware we are a full service hotel and there may be special events taking place during your stay. And as you and I discussed during your check-out, your comments have prompted us to look into providing more information regarding special events during the reservation process. You may not have been happy with your stay at the Emerson, but we encourage you to return to the Catskills again to enjoy the natural beauty of all the seasons!

Tamara Murray
Lodging General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 10 October 2013

The service at this spa is amazing. We went this past summer for about 4-5 days and we got a summer discount on the rooms at the inn (which I definitely recommend if you are not traveling with family!). The rooms have an indian, bohemian feel to them, but the the jacuzzi and shower were just unbelievable. It's very quiet in that area of the mountains, but there is tubing and hiking very close to the inn. The spa services are great and so relaxing. I highly recommend the spa pedicure! All in all, it was a great summer getaway and I have no complaints :)

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rivka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Jersey
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 October 2013

We just returned from a most pleasant and peaceful 3 day visit to this outstanding resort and spa in the Catskills. Having a need to "get away" for a few days, this was the ideal choice. The hotel itself and our room had everything one could ask for. We enjoyed the first class spa and dined in each of their restaurants. We found the prices, particularly the restaurant prices, to be modest and an excellent value for the fine quality. Particularly noteworthy was the friendly staff. Every staff member we encountered made a point of saying hello and inquiring if we needed anything. That just made us feel welcome.

Room Tip: We had a suite that was like an apartment; it had 2 full baths; the bedroom was an upstairs loft. W...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnE9903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 September 2013

The Emerson looks brand new. The well-decorated and well-appointed rooms, hallways and bathrooms lack scratches, dirt or stains. All in all, it is a very attractive, quiet and well-run resort. The biggest complaint I have is that the pool is not heated. I was there in late September and the pool was absolutely freezing. It is so cold that it is dangerous! They should really consider installing a heater or, at the very least, a "thermal blanket" that will rest on the top of the pool to keep the water somewhat warm. Otherwise, the place is great.

Room Tip: I was in a couple-only area and it was very quiet.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CuriousTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerson Resort & Spa

Property: Emerson Resort & Spa
Address: 5340 Route 28, Mount Tremper, NY 12457-5318
Phone Number:
Region: United States > New York > Mount Tremper
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mount Tremper
Price Range (Based on Average Rates): ££
Number of rooms: 53
Official Description (provided by the hotel):
The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more   less 
Also Known As:
Emerson Resort And Spa
Emerson Hotel Mount Tremper
Emerson Resort Mount Tremper

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