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“Great hotel” 4 of 5 bubbles
Review of Hilton Garden Inn Nanuet

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Hilton Garden Inn Nanuet
Ranked #3 of 5 Hotels in Nanuet
Rochester, NY
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel”
4 of 5 bubbles Reviewed 26 October 2005

I thought this hotel was terrific. Good location right off the freeway, but not loud. Not far from shopping. Exercise room had machines that actually worked. I felt very comfortable at the hotel and plan to stay there again when I return for work. Nice and helpful staff.

  • Stayed October 2005, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CateRochester_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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425 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed 7 February 2005

Absolutely the best hotel in the market.
Rooms are top notch and clean.
Staff was accomodating and friendly.
Indoor pool and spa was great.

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 of 5 bubbles Reviewed 1 March 2004

I had made a reservation for the Hilton Garden Inn in Nanuet online.
The reservation was for a non-smoking room confirmed, and a king sized bed in a "deluxe" room. In the notes column I indicated that I would be arriving at midnight.

I was happy to arrive at the hotel, and find an envelope with my name and my room key. However, when I opened the door of the room, it was a smoking room, smelling of smoke, with two double beds. I proceeded to go back to the front desk to inform the clerk on duty that was not the room I had ordered.

He was flustered. He was unable to use the hotel's computer, and told me to have a seat, while he checked to see if there was a room available. He proceeded to call the manager on his cell phone, and then to go up to each floor and see if there was a room available. After 45 minutes, he told me there was a room available, however when he showed it to me, it had the smoking symbol on the outside. I told him I did not want a smoking room. He said, "no smell of smoke."

During the 45 minutes, I called other hotels in the area, and found an establishment nearby with a non smoking room and a queen size bed.

I was deeply disappointed by the lack of professionalism of the front clerk, who was flustered and was not familiar with the computer to check whether there was a room available, and had to search the entire hotel, using a universal pass key to check rooms. I would strongly not recommend this hotel to any traveler, and would encourage you to find other facilities nearby.

Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Nanuet

Property: Hilton Garden Inn Nanuet
Address: 270 W Route 59, Nanuet, NY 10954-2220
Phone Number:
Region: United States > New York > Nanuet
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Nanuet
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Nanuet 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hilton Garden Inn Nanuet Hotel Nanuet
Nanuet Hilton Garden Inn
Hilton Nanuet

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