We hit Naples at lunch time and decided to satisfy hunger before anything else. The Grainery was nearby and had the look of a local place. After a look at the menu board, we decided to share a turkey wrap. Four peole were running back and forth between the large open kitchen and the counter with looks of confusion. There were six customers in the place at the time and it seemed like a light load for such running around.
When our order was finally taken, we got and "Oh Oh" and a run to the kitchen. "The turkey is not ready, but it shouldn't take long." Fine, we'll wait. As we sat at a high bench, the same person came running up. ""We're out of regular wraps, would you like B, C or D? We picked B and it finally came. Okay, but with a very pungent dressing dripping on my plate. The wrap would have been better with no dressing, but who knew?
As we were waiting and regretting our choice just a little (Trip Advisor #1 restaurant was just up the road a mile), an other couple who had been waiting walked out the door and was chased by a staffer who assured them they would be served quickly.
We wanted plain drinking water, but the pitcher on the counter was empty.
I think gloves on food handlers are essential, but ours was wearing them on both hands while she grabbed the back of our stool, made change, ran to the kitchen to grab several things she needed, reached under the counter for containers. Later, I noticed that the glove was missing from her right hand while she made our wrap and rolled it up. Message to food handlers everywhere: "The gloves are not to protect your hands, they are to protect the customer from contamination!"
The single restroom was reasonably clean, but you have to walk through the food prep area to get to it making it very difficult to contol contamination.
This is a small place with four on staff and limited customers, so there's no excuse for not doing as my title suggests. Your customers notice the details even if you don't.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.