Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed very incapable and annoyed about having to find us different rooms.-I am very concerned at the fact that we were in essence given the key to someone else's room. We did get the room problem fixed, and the rooms were clean - nothing great but clean. The pillows on the beds were just square "accent pillow size" and there was only a tissue-paper thin quilt/blanket on the beds. The heating system was very hard to regulate -the rooms were either cold or hot. Noise from the hall was bad, doors could be heard slamming all night.
The food for the banquet was horrible - salad awful, meat very tough and cold and vegetables were unidentifiable. The P.A. system in the room was not good and the room was overcrowded - probably over capacity.
All in all the only thing good was the enjoyable company of our co-attendees. Very unfortunate for the people receiving the awards that the venue was so poor.
- Official Description (provided by the hotel):
- Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more less
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- Also Known As:
- Holiday Inn New Hartford Hotel New Hartford
- New Hartford Holiday Inn