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Holiday Inn Utica
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Reviews (80)
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All reviewsbusiness parknice holidayutica areamoose riverihg memberutica collegefree breakfastnice sizeroom was cleandefinitely stay here againeasy accessfront desk staffthe hotel stafffridgehousekeepingconsrates
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69 - 74 of 80 reviews
Reviewed 2 February 2014

Another typical hotel with fairly clean rooms. My only beef was finding a long hair in the bathtub and another one on the toilet seat. Proof for me that they had not been cleaned prior to my arrival. For the rest it was a good stay. Staff very friendly and breakfast was also served promptly and professionally.

Stayed: January 2014, travelled on business
1  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this reviewResponded 4 February 2014

Mike B,

I apologize for the cleaniness of your room. I have spoken with the Executive Housekeeper and we will be taking steps to make sure that this will not happen again. Thank you for taking the time to review our hotel and we hope to have you as our guest again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

This is a nice Holiday Inn. The room was comfortable. One lamp was not plugged into the wall so we had to move the bed away from the wall to find the electrical outlet. Friendly staff and free coffee and cookies.

  • Stayed: December 2013, travelled as a couple
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1  Thank Hartwickvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this reviewResponded 1 January 2014

Dear Hartwickvisitor,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We would like to apologize for the challenges you had in finding the electrical outlet. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed very incapable and annoyed about having to find us different rooms.-I am very concerned at the fact that we were in essence given the key to someone else's room. We did get the room problem fixed, and the rooms were clean - nothing great but clean. The pillows on the beds were just square "accent pillow size" and there was only a tissue-paper thin quilt/blanket on the beds. The heating system was very hard to regulate -the rooms were either cold or hot. Noise from the hall was bad, doors could be heard slamming all night.
The food for the banquet was horrible - salad awful, meat very tough and cold and vegetables were unidentifiable. The P.A. system in the room was not good and the room was overcrowded - probably over capacity.
All in all the only thing good was the enjoyable company of our co-attendees. Very unfortunate for the people receiving the awards that the venue was so poor.

  • Stayed: October 2013, travelled with family
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3  Thank npmtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Manager at Holiday Inn Utica, responded to this reviewResponded 18 October 2013

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is unacceptable by our standards.

We wish you all the best in your future travels, and hope you continue to find accommodations that better meet your needs.

Sincerely,

Amanda
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013 via mobile

I traveled to New Hartford for school and stayed 4 nights. Check in was a breeze. The room was beautiful and had been recently remodeled. Extra large bathroom and the room was spotless! Super quiet and nice area next to a catholic high school. Conveniently located by the hospital and by route 5/12. No sidewalks in the area, which was a pain but not deterring. I will definitely stay here again!

  • Stayed: September 2013
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Thank christy8_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Manager at Holiday Inn Utica, responded to this reviewResponded 4 October 2013

Thank you for taking a minute to express your satisfaction with the service and accommodations we offered you. Our spaciously appointed guestrooms and friendly service are hallmarks we strive to deliver every day, and we're thrilled you experienced what we enjoy doing – making our guests very happy.
Thank you for your business

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Reviewed 29 September 2013

We enjoyed the quiet setting and the view overlooking playing field. If you enjoy baths, make sure that you ask if your room has one. We had an executive king suite with no tub. The shower spray was quite needles and pins to boot. Service in the restaurant was very friendly and the food was passable.

Room Tip: Rooms facing the playing fields have a nice view of the sunrise over the mountains. Make sure to ask for a room with a bath. I felt quite robbed of one of the pleasures of staying overnight while on the road.
  • Stayed: September 2013, travelled as a couple
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Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Manager at Holiday Inn Utica, responded to this reviewResponded 4 October 2013

Thank you for writing a review of your experience with us. We’re happy to read you enjoyed the service and accommodations we offer you.
Your business to our property are truly valued and much appreciated – thank you

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