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“A Solid Night's Sleep for Someone Passing Through”
Review of Holiday Inn Utica

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Holiday Inn Utica
Ranked #2 of 3 Hotels in New Hartford
GreenLeadersBronze level
Reviewed 2 June 2014

We chose this place because of its location. It was the halfway point on a long journey. My review is for the room, not the common areas. We arrived late, we left early. The room was clean and comfortable. The staff was friendly and accommodating. I would usually give an average review because there is nothing spectacular about the hotel. However, I did have an issue (which can happen) and they dealt with it professionally. So for that reason they get a "Very Good" rating from me.

  • Stayed: April 2014, travelled with family
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Thank EuropeinFebruary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this reviewResponded 4 June 2014

Thank you for your 4 star review. We appreciate you taking the time to do so. I am glad that the issue that you expierienced was satisfied to your liking. We hope to see you again in the future.

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Reviews (81)
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68 - 74 of 81 reviews

Reviewed 18 May 2014

My husband is a gold member. He bike this room for business. Having the intent is a necessity. We could not get internet. We repeatedly asked the front desk which acted like we were a nuisance. We got told it "should" be fixed. Then we were told it "was" fixed. Then we were told to work in the lobby. Even if we could have had access to work for business in the lobby after 11 pm is ridiculous when you pay for a room. Nonetheless, we couldn't get access in the lobby either. At the front desk we showed them we didn't have any internet access which they insisted they had access. We were coined red but the connection showed "no internet access." We had three devices and none of them registered. We were made to feel we had the issue. We never had this problem at any other hotel and we have stayed at approximately 100 hotels in the past two years of business travel and didn't have any issue connecting to the internet.
For an employee to act like we didn't know what we were doing was very inappropriate. Their attitude was also very cavalier and dismissive about the situation. Just not acceptable.

  • Stayed: May 2014
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Thank Staceyleeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this reviewResponded 19 May 2014

I apologize for the issues that you encountered during your stay with us. I have spoken with the staff about the proper procedures on how to handle further issues with the internet should they arise. I appreciate you taking the time to let us know of this issue so that we may repair it for future guest.

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Reviewed 4 May 2014

The staff at this hotel was extremely understanding and accommodating when we stayed there during the funeral of my mother. We did not know that they offered a discount for funerals. But when my sister casually mentioned that we were there for a funeral they immediately gave us the discount. It was nice to find a hotel that actually cared about it's guests. The housekeeping staff could do a better job at vacuuming. From what I could see they didn't move furniture. I was also upset by the fact that when we got back to our room the morning we checked out (we were running late from the funeral breakfast) we found the hotel staff starting to remove our last few things that we had left in the room. It was about 11:30 so we still had time before the 12 o'clock check out time.

Room Tip: The next time we stay here I will first check the mattress, as the one on one of our beds had a defi...
  • Stayed: April 2014, travelled with family
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Thank Terri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this reviewResponded 5 May 2014

Thank you very much for taking the time to review our hotel about your recent stay. I have reviewed your comments with the housekeeping manager and we will work with our staff to improve for the next guest. Again we appreciate you taking the time to do this, and hope that when you return to the Utica area we will be your choice hotel.

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Reviewed 2 February 2014

Another typical hotel with fairly clean rooms. My only beef was finding a long hair in the bathtub and another one on the toilet seat. Proof for me that they had not been cleaned prior to my arrival. For the rest it was a good stay. Staff very friendly and breakfast was also served promptly and professionally.

Stayed: January 2014, travelled on business
1  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this reviewResponded 4 February 2014

Mike B,

I apologize for the cleaniness of your room. I have spoken with the Executive Housekeeper and we will be taking steps to make sure that this will not happen again. Thank you for taking the time to review our hotel and we hope to have you as our guest again in the future.

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Reviewed 15 December 2013

This is a nice Holiday Inn. The room was comfortable. One lamp was not plugged into the wall so we had to move the bed away from the wall to find the electrical outlet. Friendly staff and free coffee and cookies.

  • Stayed: December 2013, travelled as a couple
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1  Thank Hartwickvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this reviewResponded 1 January 2014

Dear Hartwickvisitor,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We would like to apologize for the challenges you had in finding the electrical outlet. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 14 October 2013

Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed very incapable and annoyed about having to find us different rooms.-I am very concerned at the fact that we were in essence given the key to someone else's room. We did get the room problem fixed, and the rooms were clean - nothing great but clean. The pillows on the beds were just square "accent pillow size" and there was only a tissue-paper thin quilt/blanket on the beds. The heating system was very hard to regulate -the rooms were either cold or hot. Noise from the hall was bad, doors could be heard slamming all night.
The food for the banquet was horrible - salad awful, meat very tough and cold and vegetables were unidentifiable. The P.A. system in the room was not good and the room was overcrowded - probably over capacity.
All in all the only thing good was the enjoyable company of our co-attendees. Very unfortunate for the people receiving the awards that the venue was so poor.

  • Stayed: October 2013, travelled with family
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3  Thank npmtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Manager at Holiday Inn Utica, responded to this reviewResponded 18 October 2013

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is unacceptable by our standards.

We wish you all the best in your future travels, and hope you continue to find accommodations that better meet your needs.

Sincerely,

Amanda
Front Office Manager

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Reviewed 2 October 2013 via mobile

I traveled to New Hartford for school and stayed 4 nights. Check in was a breeze. The room was beautiful and had been recently remodeled. Extra large bathroom and the room was spotless! Super quiet and nice area next to a catholic high school. Conveniently located by the hospital and by route 5/12. No sidewalks in the area, which was a pain but not deterring. I will definitely stay here again!

  • Stayed: September 2013
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Thank christy8_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda1777, Manager at Holiday Inn Utica, responded to this reviewResponded 4 October 2013

Thank you for taking a minute to express your satisfaction with the service and accommodations we offered you. Our spaciously appointed guestrooms and friendly service are hallmarks we strive to deliver every day, and we're thrilled you experienced what we enjoy doing – making our guests very happy.
Thank you for your business

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Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Rd, New Hartford, NY 13413-1000
Phone Number:
Region: United States > New York > New Hartford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in New Hartford
Price Range: £89 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

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