The day-time desk receptionist was extremely rude. We asked to get in to just one of our four reserved rooms early since check-in was at 3:00 and the wedding we were attending started at 3:30. No other guests were there to request an early room, but she refused to look in to options for us, and acted like we were the scum of the earth.
When we arrived at the hotel after the wedding, it turned out that Super 8 had overbooked, and another couple did not have a room on file (they said they had called to confirm twice that day). Because of this, the night receptionist tried to make it seem as if we had only three rooms (instead of the four we had booked). When finally it became clear (because of the confirmation cards) that we had in fact booked four rooms, he yelled at us, "The other receptionist made a mistake! I wasn't saying it was your fault!" We let the couple have one of our rooms, which meant we were crowded in to three. The receptionist took no responsibility for the mix-up either on his own behalf or the hotel's, and did not offer any discounts to make up for the inconvenience.
The rooms are shabby and feel slightly grimy (there was a hair in the bed when I turned down the covers).
Please don't give business to this hotel that does not know how to handle theirs. There are so many other hotels with hard working owners and staff who will welcome your patronage.
- Official Description (provided by the hotel):
- Americas Best Value Inn-New Paltz offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a 24-hour front desk, free deluxe continental breakfast, and free Wi-Fi throughout the property. All guest rooms include microwaves, mini-fridges, hairdryers, 32 inch flat panel cable TV, HBO, ESPN, and alarm clock radios. Americas Best Value Inn New Paltz is your best choice within the southeast region of New York. We offer ideal accommodations and location whether you are in town for hiking, sightseeing, annual festivals, or simply passing through on your way to Albany or New York City. At Americas Best Value Inn New Paltz our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn New Paltz, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Motel New Paltz Hotel New Paltz
- Super 8 New Paltz
- Super Eight New Paltz
- New Paltz Super 8
- New Paltz Super Eight
- Americas Best Value Inn - New Paltz New York