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“The woman at the desk , Kimberly was very accommodating...”

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Americas Best Value Inn - New Paltz
Ranked #3 of 5 Hotels in New Paltz
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337 reviews from our community

Traveller rating
    72
    114
    90
    28
    33
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Valatie, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2014

We were traveling as state employees working on the weekend. I don't know what the issue was but first they had the number of people and nights wrong and wanted to charge us for an extra room. Once that was straightened out, they charged us $105 which was more then the price we were quoted over the phone, then hiked the rate even higher to $135/night for saturday night! Again we were there on business (with all proper forms and identification) working on the weekend and were quoted $98 on the phone, which is well below the government rate of $112/night. The woman I spoke to at the desk wouldn't budge on the rate and said they had no government rate and I had no option but to pay $135 I wanted to leave but since my coworker had already stayed there for a night and I was just checking in I didn't want to leave her and bail on the reservation she had made for me on her card. We talked to another clerk that evening who said he would adjust the rate to the gov. rate and we ended up being charged $122 for saturday night which is still above the government rate. A big pain in the bum and I had all the explaining to do when I got back to work to get reimbursed. I am extremely dissatisfied with the bait and switch rates. I would definitely not stay here again. The woman clerk especially, I felt was dishonest for telling me that they dont accept government rates, which seems to differ with what my friend was quoted on the phone and with the one clerk who said he would change the price. It seemed like she was out to get more money rather then to straighten out their mistake in the rate we were supposed to have gotten. When I told her I can't get reimbursed above that rate, she even argued with me that at least I would get reimbursed for most it. Bad experience, and super pricey for a super 8. If you stay here make sure you know who you are speaking to when you are quoted a rate over the phone, and check the rate for every night of your stay since the prices may change literally over night. If you are a nonprofit, contractor, or state or government traveler I would stay somewhere else that is government rate-friendly.

  • Stayed May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank setophaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Hills, New York
Level 6 Contributor
640 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 467 helpful votes
Reviewed 19 May 2014

We love our mini-vacations in New Paltz; great restaurants, wonderful birding, wineries and hiking. Mid-range hotel choices are limited. Across the Hudson river in Poughkeepsie there are many more choices that allow for competitive pricing, better customer service and better accommodations. But this hotel is conveniently located to restaurants and activities in the area.

In September this hotel will be an American's Best Value hotel we were informed that this is a brand change not an ownership change.

We got a great off season AAA rate for a clean comfortable double bed room. The pillows and towels were so fluffy. We enjoyed a good night’s sleep, in the quiet room. Frig., microwave and basic accommodations, that you would expect from this chain. Bring a clip to keep the curtains closed.

The check in process was quick and the receptionist was friendly.

Just off the lobby is an inviting breakfast area that has delicious hot coffee/tea 24 hours a day and pay to play pool table. Breakfast is very basic continental, served 6AM and promptly ends at 9 AM.

Parking and WI-Fi are free. There is a guest computer this is roped off with a sign “Guest must sign in at front desk to use computer” REALLY!!! The computer is directly in front of the receptionist. Pay to use guest laundry and vending machines are available. Small fitness room.

Check out the beautiful scenic photos in the lobby of nearby nature settings. This adds a warm, uniquely New Paltz feel to the bland super 8 brand.

New Paltz needs more moderately/low priced hotels, but this is the best in the area for value and location.

Room Tip: Ask for first floor if mobility is an issue.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gershwin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level 6 Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 May 2014 via mobile

Because there are only a few hotels in New Paltz we picked this one. I kind of knew what to expect before we got here. The outside was clean and picked up. The lobby was fitting for a Super 8. The lady at the reception was friendly and informative. The problem started once we got in the room.A torn carpet welcomed us. Even the room was spacious it was all beat up. Light bulbs are burned out. The bathroom was clean but the sink faucet was leaking. A chair in the room had a big stain on it.
As I said in the beginning I knew what to expect.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Steyr1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roslyn Heights, New York
1 review
Reviewed 11 May 2014

Desk staff extremely nice. Hotel has smoking rooms and the halls smell like smoke. My non-smoking room did not smell, was clean and the bed was okay. The breakfast is exactly as described on website so I wasn't expecting much and ate in town. This is not a $98 a night hotel by a long shot so I do not feel like I got value for what I paid.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn - New Paltz

Property: Americas Best Value Inn - New Paltz
Address: 7 Terwilliger Ln, New Paltz, NY 12561-1619
Region: United States > New York > New Paltz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in New Paltz
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn - New Paltz 2*
Number of rooms: 69
Official Description (provided by the hotel):
Americas Best Value Inn-New Paltz offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a 24-hour front desk, free deluxe continental breakfast, and free Wi-Fi throughout the property. All guest rooms include microwaves, mini-fridges, hairdryers, 32 inch flat panel cable TV, HBO, ESPN, and alarm clock radios. Americas Best Value Inn New Paltz is your best choice within the southeast region of New York. We offer ideal accommodations and location whether you are in town for hiking, sightseeing, annual festivals, or simply passing through on your way to Albany or New York City. At Americas Best Value Inn New Paltz our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn New Paltz, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Super 8 Motel New Paltz Hotel New Paltz
Super 8 New Paltz
Super Eight New Paltz
New Paltz Super 8
New Paltz Super Eight
Americas Best Value Inn - New Paltz New York

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