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“Our night at the Ramada” 3 of 5 bubbles
Review of Ramada Newburgh/West Point

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Ramada Newburgh/West Point
Ranked #5 of 8 Hotels in Newburgh
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776 reviews from our community

Traveller rating
    75
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Frederick, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 20 October 2013

I went there today to stay for one night because I was visiting some relatives. When I arrived I told the front desk person that I wanted to inspect the room. I went to the room. The bathroom was just ok, the room was small but when I turned down the top sheet it had a large stain of old blood. I was so grossed out by this that I immediately went to the front desk to get my money back. The hotel needs 100% upgrading. The whole place is dated and old.

Would never go back and do not recommend it.

Stayed October 2013, travelled solo
Helpful?
1 Thank lovestodance118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review, 21 October 2013
Hello lovestodance118,

Thank you for taking your time to write a review about our hotel.

We extremely apologize for the dirty sheets that you found during your visit. Finding this much of a big mistake surely tells a lot about our house keeping team, in that they must be more careful. I confronted my team and asked for an explanation on how they missed such an important part of bedding program. They are truly sorry and I promise they will improve their skills in their duty and make sure it does not occur again.

The dirty sheets and linen is not part of the hotel's quality assurance and the housekeepers have been informed strictly about their cleaning behavior and the lack of attention during laundry hours where the linen is inspected.

Please excuse us this time as we are doing our greatest everyday to provide the best for our guests. We will definitely improve our mistakes and make sure they are not repeated in future any more. We hope to see you again at our hotel soon. We appreciate your comments. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Newburgh/West Point

Property: Ramada Newburgh/West Point
Address: 1289 Route 300, Newburgh, NY 12550-2957
Phone Number:
Region: United States > New York > Newburgh
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Newburgh
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ramada Newburgh/West Point 2*
Number of rooms: 157
Reservation Options:
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Also Known As:
Ramada Newburgh/West Point Hotel Newburgh
Ramada West Point
Newburgh Ramada

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