My fiance and I stayed here a couple of years ago for a weekend away from home and the best part of our stay was sleeping at night. The bed was comfortable and the atmosphere of the room was nice, but everything else was awful. The woman at the front desk when we checked in was rude and and didn't want to apply our AAA discount to the bill. the walls were so thin, we heard every movement and word happening in the rooms next to ours, so it took us a while to fall asleep at night.. Everything echoed! The Jacuzzi was entirely way to small. I'm a little heavier than most women, but I'm not huge and what was supposed to be a romantic room and weekend getaway turned into a solo session in the tub - and I got out in 10 minutes because it was so small I was uncomfortable. I've been in other spas in other Courtyard hotels and they weren't half as small and uncomfortable as this one was. While checking out, another woman behind the counter was just as rude and nasty to us as the first one. I later wrote a letter to the corporation to complain and what was their answer? Another weekend stay in their hotel. I told them that's not what I wanted, I would never stay there again. I wanted reimbursement (if not all, at least half) for our stay and they refused. When you want happy customers, you do what it takes to make happy customers, and I told them exactly what I thought of their establishment. I will never stay there again. They should take pointers from their brothers and sisters elsewhere in the country.
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- Also Known As:
- Courtyard By Marriott Newburgh Stewart Airport Hotel Newburgh
- Newburgh Courtyard
- Newburgh Marriott