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“Cozy and Friendly”

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Holiday Inn Express & Suites Niagara Falls
Ranked #15 of 51 Hotels in Niagara Falls
Hong Kong
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Cozy and Friendly”
Reviewed 17 September 2012

I travelled with my two young teens and stayed here for 2 nights. The staff is very friendly and helpful and made us feel like home. The room was sufficient and very clean. Again the cleaning lady did a great job. We got good tips for the falls which saved us some time and unnecessary detours and made better use of time. We will definitely recommend it to our friends. Good value comparing with others too.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CommercialG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 17 September 2012
Dear Commercial G

Thank you for your wonderful review. We look forward to hosting you again in the future. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, Shanghai, China
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 September 2012

I've been there last year, I had really great time, First time I didn't even spent more than 3 min for the check-in.. everything went smoothly!
It was really cozy, all the staff was really cordial and some of them even really friendly.
I def recomend this location for trip with your gf or bf!

  • Stayed May 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mattia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 17 September 2012
Dear Mattia V

Thank you for your kind words and we are very glad you enjoyed your stay. We look forward to hosting you again in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2012

Don't bother looking for anything better, you'll definitely get more bang for your buck at the Holiday Inn Express & Suites Niagara Falls. Cozy, chillax, and romantic atmosphere with intimate service completes your perfect getaway just steps from one of the Seven Natural Wonders of the World.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fatelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 16 September 2012
Dear FateLove

Thank you for taking the time to review our property and the glowing review. We look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 September 2012 via mobile

Staff and management were very friendly and helpful during my family's stay. We flew out of the niagara airport the next day and they were very willing to assist us. Will recommend to our family and friends and we will stay again soon.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenquattro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 15 September 2012
Dear Jennquattro

We are glad you enjoyed your stay and thank you for taking the time to review our property. We look forward to hosting you again in the future. Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 10 September 2012

We have stayed at holiday inns across the states now on three trips from Australia and this experience was less than great, firstly we were greeted by a grumpy receptionist, after a long trip, the room was less than crisp the bathroom was grubby with evidence of past occupancy, the usual nice things about holiday inns was missing, no water in the room, no milk or creamer, the staff were unhelpful at first, but with persistence became somewhat helpful, they did not seem across the details of falls tours etc, hello we are at niagara falls one of the most visited tourist designations in the world... If you are looking for a great place to stay be careful here. In a word disapointed

Stayed September 2012, travelled as a couple
Helpful?
1 Thank AlanT113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, Owner at Holiday Inn Express & Suites Niagara Falls, responded to this review, 13 September 2012
Dear Alan T

I am sorry you feel that our service was not up to your standards. In terms of water, this is not stocked in each room. We have vending machines at the end of each hallways. Also, there is always an ample supply of milk and creamer in the coffee station on the first floor. Also, we have no record of the bathroom being "grubby". If this was brought to the attention of the front desk staff at the time, we could have provided you with another room. Thank you.
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Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2012

Stayed here for a night while in the US shopping. We stayed in a room with 2 Queens and a pull-out. Quite spacious. Didn't really stay in the room at length or use any of the other hotel amenities so can't quite speak to that. What I can tell you is that I slept well, the room was clean, the value was good, and the wi-fi worked well. My only feedback would be there was no fan in the bathroom, which I felt was a little odd. Also, the hot/cold markings on the shower dial were confusing. Also, the a/c unit worked almost too well. It was quite sensitive so kept turning on a bit too much despite being on med-low. Missed breakfast so I didn't see that, but did have the coffee and it was ok. Also, there was no soap dish, or a built in space in the countertop next to the sink in the bathroom.

All of these gripes are very minor, and are meant as feedback for the hotel management. I got a clean suite, wi-fi worked, and I slept well. That's ultimately what I was looking for when booking this hotel and that's what I got.

  • Stayed August 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sobrien_GM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 13 September 2012
Dear Matt Black

We appreciate your review of our property and look forward to hosting you again in the future. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Massachusetts, United States
Level 3 Contributor
12 reviews
3 hotel reviews
Reviewed 4 September 2012

We stayed in room 405 on Sat-Sun 9/1-9/2 (see shelley temperance comment). The room was fresh and clean and did not smell like smoke. The front desk staff of Mandy Saran and Nicole Devlin were extremely helpful and quick to serve and deal with our problems. The breakfast was surprisingly good and though the pool was disappointing we thoroughly enjoyed our stay at this HI Express and would recommend it to anyone visiting the falls. The staff recommended times to visit the falls and we enjoyed the falls without having to wait in massive lines thanks to their advice. We think this hotel was aces .

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 13 September 2012
Dear Ronald N

We appreciate you taking the time to review our property and thank you for the kind words. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Niagara Falls

Property: Holiday Inn Express & Suites Niagara Falls
Address: 10111 Niagara Falls Blvd, Niagara Falls, NY 14304-2780
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls

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