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“Perfect for our stay, Professional Staff, Exceeded Expectations Plus!” 4 of 5 bubbles
Review of Holiday Inn Express & Suites Niagara Falls

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Holiday Inn Express & Suites Niagara Falls
Ranked #13 of 50 Hotels in Niagara Falls
Rochester, New York
Level Contributor
422 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
“Perfect for our stay, Professional Staff, Exceeded Expectations Plus!”
4 of 5 bubbles Reviewed 22 May 2014

My family stayed here for two nights during a funeral service. We required six rooms together and the use of the pool and conference room. All of our needs were met and the hotel management and staff worked hard to make our stay during this difficult time an absolute pleasure. The location is away from the Falls but close enough should you want to visit and stay away from the crowds of tourists. Thank you to the entire staff for making our stay a welcomed visit. Allowing us to use the conference room for our crowd of over 30 made life easier as we reunited as an extended family. The rooms were up to date, fitted with supplies and the beds were extremely comfortable. The breakfast was extensive and offered a variety of hot and cold items. Thank you, thank you, thank you!

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Travelpapi153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 25 May 2014
Dear Travelpapi

Our condolences on your recent loss. Thank you for your recent stay and taking the time to review our property. We take pride in our hospitality and glad the staff could help out in your time of need.

We look forward to hosting you again in the future under better circumstances. Thank you.
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451 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Mumbai (Bombay), India
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

On our way to Niagara Falls there was a sense of huge expectations and you guessed it correctly.
The experience belied the expectations and said "The most beautiful place in the world".
To see the Niagara Falls must be every ones expectation and to see it is a delight. The Maid of the Mist at the Niagara is awesome.
After the wonderful experience of the Niagara Falls we went to the Holiday Inn Express and the hotel is superb.
Located a couple of miles from the Niagara Falls the ambience is impeccable and the service without blemish.
The next morning after a great dinner at an Indian restaurant "Zaika" also a couple of miles from the hotel I experienced a lively and energetic host Ms. Megan at the restaurant where breakfast was being served.
And when the host service is impeccable the breakfast at the Niagara became an experience to remember.
I felt of staying one more day but further engagements did not allow the luxury.
But if you go to the Niagara Falls look no further than the Holiday Inn Express which is a stones throw from the Niagara Falls

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mahendra_kalantri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 25 May 2014
Dear Mahendra

Thank you for your recent stay and taking the time to review our property. We do agree that Niagara Falls is truly one of the most spectacular sights to be seen in person.

We are truly glad you enjoyed your stay and we look forward to seeing you again in the future. Thank you.
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Mississauga, Canada
1 review
5 of 5 bubbles Reviewed 12 May 2014

We want to take the opportunity to thank the staff and especially "Mandy" for their excellent service and attention to our needs during our experience with the hotel.
We were staying here before our departure to Florida via Allegiant Airlines. As this is a short distance to the airport it is a most desireable location to stay and park.
As my husband had sustained a back injury prior to departure, Mandy, was most attentive in ensuring we travelled the short distance to the airport. She called a taxi for us and made us most comfortable.
Once again, a special thanks to Mandy and we would recommend his hotel and their services if you are accessing the airport or on a shopping excursion in the area.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 25 May 2014
Dear Mary Anne P

Thank you for your recent stay and the kind words about our property. At the Holiday Inn Express we are a proud member of the IHG group of families and glad that our attention to customer satisfaction came across in your stay.

We look forward to seeing you again before your next trip to Florida. Thank you.
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Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 4 May 2014 via mobile

The hotel staff was friendly. They upgraded me to a suite upon arrival. The place was clean and rooms were spacious.
Breakfast was good an plentiful. The only complaint was the eggs. I have no idea what they were serving, but I have traveled all over the world, have eaten fresh eggs to eggs out of
a carton, these were none of those. To the point that one bite almost made me gag. Other than that nice stay.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Itravelots66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 19 May 2014
Dear Itravelots66,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We're sorry you were not well satisfied with the breakfast selections we offer. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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Indore, India
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

we been here 2 yearss back.good buddget property with freindly staff.rooms aare good n clean.commutation to niaagra faallss available.ccourteous staff.ambience of the rooms iss good.any queries caan be addressed to dr anand bhagwat 00919826651096

Room Tip: opt for a highway view room
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank anand1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickering, Canada
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Our 3rd visit in last 2 years. Holiday Inn Express has yet to disappoint us. Well-organized, clean, comfortable, polite staff. 5 mins to the Fashion Outlets Mall. Special mention to the fellow who runs the breakfast - remember him from last time as well, but forgot to note his name. He knows how to keep things moving when it gets crowded and people get inconsiderate.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elwood2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 17 April 2014
Dear Elwood2012

Thank you for making us your choice when staying in Niagara Falls and taking the time to review our property. Repeat guests such as yourself make up a large percentage of our business and we could not be more grateful. Bobby runs the breakfast in the morning and I let him know of the compliment you provided. We thank you again and look forward to seeing you in the future. Thank you.
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Houston, Texas
Level Contributor
294 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

We booked this hotel before doing a lot of research on the town of Niagara. The hotel isn't in a bad part of town, but isn't at close to Niagara Falls (the falls) as we thought. From the falls, you go through a bit of a sketchy area to get to the Hotel, but there are restaurants and other things around the hotel that are well known. The staff was helpful and even made a good dinner recommendation (Leon's) to us and we ordered in and had a great meal. The hotel was clean and well kept and had good Wi-Fi internet service.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnB_4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review, 2 April 2014
Dear Anb4ever

Thank you for choosing to stay at the Holiday Inn Express Niagara Falls which is a proud member fo the IHG brand. We appreciate you taking the time to review our property as feedback ensures we are running the best property we can.

As to the location, it is true we are not downtown next to Niagara falls, but it is a 10 minute drive and most guests do appreciate the wider selection of shopping and restaurants next to our hotel.

We look forward to seeing you again in the future and thank you for choosing an IHG brand hotel.
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Additional Information about Holiday Inn Express & Suites Niagara Falls

Property: Holiday Inn Express & Suites Niagara Falls
Address: 10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls

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