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Holiday Inn Express & Suites Niagara Falls
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Reviews (490)
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All reviewsfront deskhi expresscinnamon rollsoutlet mallshopping tripshort drivewould stay here againyogurtstayed here for one nightwould highly recommend this hotelbuffalo airportthe breakfast areanice breakfastmini fridgebreakfast was includedfree parkingindoor pool
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217 - 222 of 490 reviews
Reviewed 19 August 2014 via mobile

We had a great experience here. Stayed from 8/14-8/16 for our anniversary. The room was clean. The sheets were clean. The bed was very firm and uncomfortable... Room for improvement in that department. Hot breakfast every morning was adequate. The pool was ok- small but indoor, but the water was very chilly! The ladies at the front desk were wonderful! Very friendly and helpful. Ample parking available. Location was good for is visiting the falls and the outlet mall. All in all I definitely recommend

Stayed: August 2014, travelled as a couple
1  Thank pattigal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENFMgmt, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this reviewResponded 2 September 2014

Dear Pattigal

Thank you for taking the time to "Stay Smart" at the Holiday Inn Express Niagara Falls. We are glad you enjoyed your stay and sorry that the pool was not as warm as you desired. We look forward to hosting you again on your next stay to the area. Thank you.

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Reviewed 2 August 2014

My wife and I stayed two nights, and were very impressed with how clean and quiet the hotel was. The staff was very accommodating, even to the point of allowing us to use the lobby after we had already checked out, and rain had changed out plans. The owner said she is sold out every night during the summer. With this kind of management and service, I can see why. The breakfast buffet offers hot and cold food, and offerings vary each day. The hotel is located near the airport, but you would never know it. It was that quiet. Though it is not near the falls, we would stay there again on our next visit.

Room Tip: Rooms on the south side of the hotel likely would be quieter.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank brucebaugh47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this reviewResponded 6 August 2014

Dear Bruce S

Thank you for your recent stay and taking the time to review our property. Our top priority is customer satisfaction and we are glad it showed during your stay. We look forward to hosting you again in the future.

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Reviewed 31 July 2014

The room was average. The breakfast was average. The person at the desk was a new employee and she made sure people knew that as they were checking in. Perhaps she needed to have someone helping her a little longer as she appeared overwhelmed. The elevator makes a ding at each floor. The drive to the Falls was about 5 miles. The morning person was much more helpful and friendly than the check in person. Overall a good experience and we would stay again. We found a hair in the shower that was not ours.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Mindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this reviewResponded 6 August 2014

Dear Mindy C

Thank you for your recent stay and taking the time to review our property. We appreciate the comments and will strive to make all the necessary improvements as customer satisfaction is our number one priority. We look forward to hosting you again in the future. Take care.

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Reviewed 29 July 2014

We have decided that Holiday inn Express is at the top of our list of places to stay. The drive to the falls was short, there is ample parking once you get there. The desk clerk was helpful with restaurant suggestions.

Stayed: July 2014, travelled with family
1  Thank Kathryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this reviewResponded 30 July 2014

Kathryn D

Thank you for taking the time to review our property and choosing to stay at the Holiday Inn Express in Niagara Falls. We are a proud IHG hotel member and glad that our commitment to hospitality showed in your stay. We look forward to hosting you again in the future. Thank you.

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Reviewed 18 July 2014

We chose this hotel because it seemed like a better value for us the stay a few miles away than a run down hotel near the falls. We were not disappointed. The service was probably the best I have ever experienced at a hotel. We made requests of the front desk 3 times and each time our request was fulfilled in 2-3 minutes! The pool was nice. The workout room was OK, but only had cardio...no sort of weights for weight machines. The free breakfast was not bad. The location is nothing special...kind of bland. It is a quiet location. You pretty much need to drive to do shopping or eating. The room itself was very nice.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank krazyfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
psaran, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this reviewResponded 22 July 2014

Dear krazyfool

Thank you for your recent stay and the kind words about our property. We take great pride in providing top notch hospitality to all our clients and glad it showed in your visit. We look forward to hosting you again in the near future. Thank you.

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