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“Last minute stay”

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Quality Hotel & Suites At the Falls
Ranked #25 of 50 Hotels in Niagara Falls
GreenLeadersSilver level
Toledo, OH
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Last minute stay”
Reviewed 15 July 2014

While visiting the falls, we decided to extend our vacation and stay overnight. The Quality Hotel & Suites was the first hotel we came upon when exiting the state park. We requested a suite, as there were 4 of us. The staff was very friendly.

The first room had a non-working jetted tub, so we called the front desk. When maintenance was unable to fix it, we were moved to another suite with a working tub. The maintenance man even helped us move our belongings. The two-room suite was fine for one night - one room had two beds, a desk, TV, sink with small vanity, open closet space; the other had a loveseat, table, TV, jetted tub, kitchenette with refrigerator, coffee maker, etc. There is also a small bathroom with a shower and toilet - very tight space. The air conditioner in the room with the beds worked well, but in the other room it didn't cool much. The decor is outdated. As we were leaving in the morning, it started to rain and we heard dripping coming from the windows as water was leaking in from outside. We placed towels down to catch the water and notified the front desk.

There is free coffee 24/7 in the lobby, along with a gift shop (low prices on t-shirts), cigar lounge, restaurant and pool. In the courtyard, they had foosball tables other games for people to play at no charge. Easy walking distance to a bakery, the casino and the Niagara Falls State Park. It's important to note that no hotel on the American side has views of the falls.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank itsnojoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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orwell
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 July 2014 via mobile

I want to start by saying how helpful & polite the staff was at this hotel! Every person I met that worked there was very kind. Now the bad- the hotel needs some work done. Some rooms were musty smelling. Our room had no shower curtain, some doors needed fixing. Location is great for the American side of the falls.

Stayed July 2014
Helpful?
Thank meakc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Niagara Falls hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014 via mobile

The only great thing about this hotel was the location!! Well the staff was very friendly. The rooms are a bit small for the price. The wifi is horrible. We couldn't even get a connection at all!! On the other hand, the falls is a beautiful place to go see!!

Stayed July 2014, travelled as a couple
Helpful?
Thank Kathleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 July 2014

We needed a place to stay for the night that would allow us to bring our cat that we were traveling with as well as in close proximity to the falls. It doesn't get any better than this Quality Inn! A mere five minute walk from the Maid of the Mist ticket center, this hotel couldn't have been better. We checked in around 2 am and the front desk staff couldn't have been sweeter. The fact that there was a restaurant in the hotel was great for grabbing a quick meal before getting back on the road. I would definitely stay here again if I were here for the weekend!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank CarMarMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 July 2014

I have to agree with many of these reviews...the staff is so friendly and helpful. The location is so convenient to the Falls. The hotel, though is old and not really well-kept. The room was not filthy, but not as clean as I like (a hair in the coffee maker...ew!) and the shower smelled of mildew. We were "upgraded" to a whirlpool suite, due to overbooking. The whirlpool did not work (a button was completely missing, and the dial that should have worked had the button been there fell off in our hands). This isn't meant to be a complaint - we got what we paid for. But had we paid for a whirlpool in our room, we'd have been very dissatisfied. The staff was so great that I want to give them five stars, but the hotel itself just doesn't warrant that.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dpg9300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 June 2014

We stayed here for one night on our honeymoon. On arrival, the hotel couldn't find our booking despite us having printed confirmation. it took 10 minutes to sort but to their credit they did resolve this by giving us a slightly upgraded room. The staff were really friendly too. The location of the hotel is perfect, a 5 minute walk from the falls! The rooms were clean, spacious and very comfortable. The only disappointing part was despite Niagara been the Honeymoon capital of the world, the hotel don't offer anything to recognise honeymoon couples which I feel would be nice for them to do. The hotel offer free hot drinks 24/7.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zubi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griffith
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 26 June 2014 via mobile

This hotel is not kept up well. The pool could be cleaner it was very cloudy. The only thing good about this hotel is the friendly staff and walking distance to the Niagara Falls State Park. DO NOT EAT at the hotel restaurant. It was terrible! My family was in the bathroom all night.

Stayed June 2014, travelled with family
Helpful?
1 Thank Angelica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Hotel & Suites At the Falls

Property: Quality Hotel & Suites At the Falls
Address: 240 1st St, Niagara Falls, NY 14303-1108
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Hotel & Suites At the Falls 2.5*
Number of rooms: 212
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi, Keurig coffee brewer, refrigerator, microwave and more! ... more   less 
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Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

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