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“Simply amazing”
Review of The Giacomo

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The Giacomo
Ranked #1 of 52 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 30 May 2012

We stayed here for our destination wedding. The rooms were absolutely beautiful, and the service was the best I have ever had by far. The staff were all very friendly and went above and beyond to make our stay enjoyable. If you stay there BE SURE to ask Eric at the front desk about the dolphin exhibit. You won't be disappointed.

  • Stayed: May 2012
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Thank Kristilisti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 May 2012

My husband and I stayed two nights on May 21-22nd. We booked a two room suite. We had a second floor room that was resonably quiet and the bed was very comfortable. The rug in the bathroom was so shabby and ragged that I would have trouwn it away, not use in in a hotel bathroom. We were told that the bar would be open until 11:00 pm but was closed before 10:30. The all of the hot items at breakfast were cold and picked over by 9:30am and they were out of coffee. There wasn't even an employee there to help. After sightseeing from 10:00am ,we returned to our room at 2:00 to find that our room hadn't been cleaned yet. After asking the front desk about it, their answer was tht they were a small hotel with a small staff. The girl at the desk acted put out that I asked to have my room cleaned. Needless to say, we had to leave again as there wasn't anywhere to go except up to the observation level. We weren't told about the free shuttle and were not offered free cookies at night. It was quite a disappointment as the reviews on Trip Advisor were quite positive. At the price of the rooms, I would go over to the Canadian side. Lovely hotels and restaurants.

  • Stayed: May 2012, travelled as a couple
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2  Thank Kathleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

We stayed here over Memorial Day weekend and the moment we walked in could tell it was something special (thank you Eric). The decor is artful and muted in restful tones and is carried out in every room and hall, as well as in the lobby and lounge. The ceilings are high and pipes and a/c units are exposed but that didn't deter us from sleeping. The building was built in 1929 as an office and still retains its original architecture. The upper stories are lit at night in the same bright colors as the nearby Falls. The chewy chocolate chip cookies that are delivered each evening were a real treat. The ameneties in the rooms are thoughtful and pampering, and beds are fluffy and comfy. There is also an oversized shower with luxury toiletries. Oh, and there is personal chauffer service upon request (thank you Ashley). They also serve a full hot breakfast in the day room. If you are every in Buffalo or even if Canada is your destination, try to stay here.

  • Stayed: May 2012, travelled as a couple
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Thank travelkitty50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

Classy Place

We came to the Giacomo for our honeymoon and we were SO pleased with our choice. What a classy and beautiful and historic building. The room is much more interesting than a generic Sheraton or Holiday Inn. The furnishings are modern and attractive. We were given a corner room, so we had light and cross-ventilation from the many windows. We had a beautiful view of the Canadian side of the falls, and could see the mist from the falls from our window. The hotel is about two blocks from the lovely state park, where there are many vantage points to see the incredible falls. The state park also offers the advantage of being able to see the wonderful rapids leading to the falls--really awe-inspiring.

The Canadian side is certainly more active and busy, which made coming back to the NY side a peaceful refuge. The hotel is also two blocks from the Seneca Casino, where we had a good buffet dinner. There is a lounge on the 19th floor that gives wonderful rainbow-filled views of the area. The A/C units are indeed louder than they should be, but didn't keep me up. The shower is the only thing that was really sub-par--strange showerhead with very little water pressure and difficult to regulate temperature. Otherwise, the room was roomy, the bed VERY comfortable, the chauffer service is terrific, and a nice full breakfast with bacon and eggs. Very highly recommended, we just loved it.

Room Tip: Ask for a high-floor corner room facing Canada.
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  • Stayed: May 2012, travelled as a couple
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3  Thank travelmomtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2012

I hate to be a downer, but anyone who has stayed here and calls it a five star hotel has clearly never stayed at a five star hotel. For the price, it is just fine, but not a five star hotel. The bed was comfortable and the room was nicely designed, but other than that it was just a place to sleep.
For starters, my room was not ready when we arrived at 3, which is no biggie, but they had no guest lounge for such a late check in time. Then, there was no bellman to take our luggage up either so we had to go (ourselves) and take our bags out of the storage area and bring them upstairs. Kind of difficult since we were traveling with kids.
There was a layer of dust on the bathroom mirror and had to clean up a hair that wasn't mine when I got into the shower, so I wasn't too thrilled with the cleaning of the bathroom. The AC unit in the room was loud as anything and woke us up throughout the night.
The staff was nice, but not fall over you service, just some sweet kids that work there. They brought cookies at night time - which was very sweet.
My parents took advantage of the driver to take you around town and said the driver was lovely. They said the AC in their room was loud too.
I think my mixed feelings come from being disappointed by the high reviews on Tripadvisor. It is a cute hotel, nice for Niagara Falls, but it is in no way five stars. If I had lower expectations I think I would have found it a nice place to crash to see the falls, but it is not a high end hotel.

  • Stayed: May 2012, travelled with family
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5  Thank ownbusinesstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2012

we stayed 2 nights in this fantastic hotel. The room was quiet, spacious, cool, and the bed and pillows were very comfortable. The service was fantastic and and breakfast was great. The area near the hotel is run down but so close to the falls, we walked a lot. The limo was fine and took us everywhere with a lot of history and advice on what to see. NY side of the falls is crummy compared to the canadian side-- we loved the views from the canadian side and it was an easy walk across. The US charges .50 cents to re-enter the country. Talk about nickle and diming. The flowers and gardens on the canadian side are really worth seeing. Our car was valet parked free and the concierge even loaded our luggage! The only and I mean only negative was that the hotel could be a little cleaner.

  • Stayed: May 2012, travelled as a couple
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1  Thank grandpaBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

We had a very nice stay at the Giacomo. Nice designed rooms, but why all the fire extinguish tubes? Industrial look?;) Bed was very nice.And a great bathroom and shower.
Good service at check in. Good included breakfast.
Nice 360 degree view from top floor lounge.
American side Niagara Falls (village) is not very lively, Canadian side is better, but with a car you are there in no time. To come back to the USA wasnt a problem, some queues, but not too long. Better view at falls from Canadian side, but for night photography also nice views from American side (face to falls go far right).

  • Stayed: April 2012, travelled as a couple
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1  Thank Emja19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Price Range: £67 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 
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Also Known As:
The Giacomo Hotel Niagara Falls

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