We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“pretty good, some dissapointments”
Review of The Giacomo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Giacomo
Ranked #1 of 51 Hotels in Niagara Falls
Certificate of Excellence
Albany, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“pretty good, some dissapointments”
Reviewed 16 June 2012

in general, a nice boutique hotel. we stayed in a king suite with fireplace and jacuzzi tub. the room was very large and had ample lighting options. the bed was very comfortable to sleep in. the bathroom was clean and i enjoyed having them supply bath salts for the tub. the breakfast was free, and quite ample, hot eggs, bacon, sausage, danishes, fresh fruit, yogurt, cereals and an assortments of breads for toast. the observation lounge was also nicely appointed, with a wetbar so you can bring your own wine, and additional leather sofa seating. i liked the valet service and that our car was parked in a secure lot across the street, very convenient. it is extremely close to the falls and park system, which we enjoyed immensley (i think the american side is much nicer as there are so many vantage points to be near the rushing water, and grassy park and very well treed for shade and comfort.) we did receive cookies one evening, as we were in our rooms when housekeeping came by with them. overall a pretty nice place!

the minor dissapointments were the dust on the tv screen, and the bathroom rug that was fraying... they should just not place one if it looks like its falling apart. it was also kind of weird that the toilet seat was a cheap plastic. ok, minor i know, but odd in a nice suite. the ceiling was unfinished, and just painted over the cement. not sure if that was supposed to be part of the vibe or not.

huge dissapointment: the duvet cover, and why i am only giving 3 stars. i pulled it off the bed immediately and made me want to inspect the other bed linens, which were fine. the duvets material held all these little hairs, and it's just plain gross. the hotel staff promptly removed the duvet and brought an extra blanket, and non-covered comforter, which were all clean. they are better off not placing the duvet covers and just adding a single over the comforter to finish covering the bed. the hairy duvet was a total turnoff and buzzkill, especially since most everything else seems nicely appointed.

would i stay here again? i am unsure. if i did, i would ask them in advance to not place the duvet cover (yes, i am harping on it, it was gross). but the hairy duvet definitely will make me want to explore other accomodations next time we are in the area.

Room Tip: corner suite was large and sunny
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mariya130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

887 reviews from our community

Traveller rating
    578
    207
    64
    19
    19
See reviews for
178
535
13
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2012

We stayed at the Giacomo from June 6-8 2012. The hotel is beautiful and charming. The people that work there are friendly and polite. The free breakfast is actually pretty good. There's hot food (scrambled eggs, sausage and bacon), made on the spot waffles, some pastries, yogurt and fruit.

The rooms are good and decorated well. It's very dark so hard to tell if it's clean or not. The bathroom is very modern, but the shower has really poor water pressure and also didn't have hot water if you shower at busy times when everyone else is showering. The grout in the shower is black and mildewy. I am a clean freak, so the cleanliness of a bathroom dictates how a rate a place. The underrim of the sink is also covered in black mold. I'm sure normal people won't even notice, but I purposely look for these things to see how well they clean.

We didn't receive cookies in the room like many of the guest did. The valet parking was a nice touch. But the valet person is the same person behind the desk. But that is to be expected in a small hotel.

Oh and the viewing lounge on the top floor, really is just an area with windows and some tables and chairs. Nothing special.

Will I stay there again. Yah probably. But only because I think that's the best they have on the US side of niagara.

Room Tip: We stayed in room 602, poor water pressure, dirty shower.
See more room tips
  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sharon260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 June 2012

We stayed at the Giacomo just about a month ago in a King room. From the moment we arrived to check in I was blown away. I've never stayed on the American side of the falls before and this was totally worth it. The hotel itself is beautifully decorated and the rooms were super chic and very very clean. The beds were SO comfortable! They offered free parking in a secure lot across the street from the hotel and you have free in and out privileges. The best part of all was the hotel staff. They were absolutely amazing from the first greeting until the last goodbye. The shuttle service was a great added bonus as well and the staff are more then willing to drive you at any point. The hotel is in close proximity to the falls and is across the road from the Seneca Casino as well. You can walk almost anywhere in the falls area from the hotel. The cookies were amazing in the morning too lol. I have nothing negative to say about this hotel or it's staff at all. If I choose to stay on the American side, this is where I'll be going hands down. It's just too bad this hotel wasn't on the Canadian side of the falls where all the better tourist attractions and casinos are or I'd visit it more often. (this however has no reflection on the hotel itself). ENJOY!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dee_loves_you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2012

We are a family of 2 adults 2 young kids and had a 3-nights stay over at Giacomo last month. It was a very beautiful hotel and our stay was definitely well-worth the price paid for.

Good points:
- Free and convenient parking
- The staff are generally friendly.
- Love the location as it is located really near to Niagara Falls. About 5 to 10 minutes walk away.
- Beautiful decor
- Very clean toilets
- The beds are very comfortable.
- The waffle at breakfast is a must-try. Freshly made. Very crispy.

Some minor imperfections as follows:
- The rooms are very dark at night. The only light source suitable for reading was the tiny table lamp on the table. There are also many dark corners in the room. Nice ambience but would be good if they can install more lights.
- The blankets were reused as there was a strong perfume scent and covered with countless tiny fine hairs. We called housekeeping and they got it changed promptly.

Regardless of these minor shortcomings, we strongly recommend this hotel.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank iceski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CA
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 June 2012

The hotel is located at an excellent location, it's a short walk to the Goat Island, Maid of the Mist, Cave of the Wind, and also to Canada. We parked the car at the hotel and just walked.

The hotel staffs were very helpful and friendly.

I highly recommend spending time walking around Goat Island and definitely take the Maid of the Mist boat tour. It was quite an experience!

Room Tip: Our room has a king bed, a comfort chair and ottoman, a desk, and a fire place. It was warm in May...
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snoopyca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalow, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 June 2012

We loved The Giacomo. The decor throughout the hotel was beautiful. We especially liked our room, the bed was very comfortable and it was superbly furnished. The hotel staff were friendly and accommodating. The view of the Falls from the lookout at the top was great. The bar was fantastic and even had a solo guitarist on the Friday night we stayed (who we loved enough to buy his CD). Complimentary breakfast was a nice touch also, especially going through to 10:30am for late risers. Warm cookies delivered to our room before bedtime, free computer usage (a bonus as we didn't bring our laptop), free town car to drive you within 5 mile radius of hotel. Easy walk to casino where there are plenty of places to eat, close to Falls. You can see the hotel for miles so it is very easy to navigate your way back. There's even a casual restaurant right next door if you want to go somewhere quick for dinner when you arrive. We definitely received value for money and I would thoroughly recommend The Giacomo to fellow travellers.

Room Tip: We were in a non-smoking room on level 4
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tania D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 June 2012

First I must say that thus far all of the staff has been very kind and chipper and the hotel rooms are quite lovely and soothing to the eye. The beds are extremely comfortable. I only say all of this to add balance to my review.

Now, where to being?

First we get there and they give us a room key on the 5th floor and have us park in a very specific spot. In fact, after showing that we really didn't want valet parking as we wanted to be able to access our car at any time, the friendly gentleman at the front desk MOVED his OWN CAR just so we could take his spot. We tried to refuse but he absolutely insisted.

We were then suddenly changed to a 2nd floor room that ended up being handicapped and seemed "less nice" then what was shown in the pictures. I automatically assumed it was the torn jean shorts and visible tattoo'd arm. But whatever... we got over it quickly.

We decide since we had been in a car for 8 hours showers were much needed. It's too bad the handicap shower's curtain is extra short and leaves water all over the bathroom floor. And I mean ALL OVER IT. And then we find that the room for two only has one robe and it appears to be filthy? It looks like a woman wearing face make-up had spent an entire night sleeping in it... orange around the rim! But whatever... we got over that too.

So morning comes and we wake up to TWO parking tickets. Not a parking zone!? The front desk man moved us into a spot where you are not actually aloud to park and told us we would be "fine" there! Awesome.

We then went on to eat the breakfast provided free of charge. It was ok. It was a free breakfast so we didn't expect anything too fancy anyways. I was actually perfectly happy with eggs, bacon and a yogurt. Sadly, the result in my eating this was food poisoning. Instead of going out and enjoying the falls I ended up putting a "do not disturb" sign on the room's door and spending about 6 hours heaving on the bathroom floor and sitting on the toilet. Awesome.

So eventually I am OK enough to see the falls. We walk over, I feel blah, we see it... the hotel is very close so it was a nice walk. That was a plus since the hotel gave me food poisoning... walking far would not have been possible.

So anyways, we stayed there a little over a week ago and I check our bank account today... and we are double charged!? And the accounting department and manager can't even find the additional charge in the system so they are asking us to print and fax over our bank information. How unorganized can one hotel be? Seriously. Don't they have a week to date, month to date and year to date income goal and tracker? How do they not know they are over nearly $200 for the date? Absolutely mind blowing. My mind, is BLOWN! We have spent a good part of the day on the phone trying to work this out... tomorrow will be day two and still ZERO refund for the additional money they don't realize they took out of our account! Awesome.

The view from the top floor can take your breath away... especially with the fireworks at night. The hotel itself seems very well kept and is impressive, to say the least. But the room, as we saw it, was not as good as what is shown in pictures... and the hassle that seems to never end makes this a one star for us. A vacation should never cause more stress... you are supposed to feel relaxed afterwards. Stress, disorganization and food poisoning left us feeling as if we were robbed... and then, technically, we actually were robbed after they double charged us and have yet to refund our money. Let's hope we don't have to drive 8 hours just to get our money back in our account.

Best of luck to anyone staying here.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Niagara Falls
0.2 mi away
Sheraton At The Falls
Sheraton At The Falls
#4 of 51 in Niagara Falls
1,984 reviews
0.1 mi away
Comfort Inn The Pointe
Comfort Inn The Pointe
#3 of 51 in Niagara Falls
1,049 reviews
0.1 mi away
The Red Coach Inn Historic Bed and Breakfast Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
#7 of 51 in Niagara Falls
1,377 reviews
0.3 mi away
Days Inn Niagara at the Falls
Days Inn Niagara at the Falls
#11 of 51 in Niagara Falls
527 reviews
1.1 mi away
Niagara Falls Marriott Fallsview Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to The Giacomo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Giacomo

Property: The Giacomo
Address: 222 First Street, Niagara Falls, NY 14303
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Choice Hotels, Ctrip TA, Agoda, Southall Travel, Hotels.com, Travel Republic (UK), Priceline, Odigeo, Ebookers, Evoline ltd, getaroom.com and Cancelon so you can book your The Giacomo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Giacomo Hotel Niagara Falls

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing