We had a lovely stay for a night. Rooms are large and appointments are great. Really enjoyed the art deco theme. Breakfast was wonderful and the valet parking made coming and going easy. One of the best things was the 19th floor view of the Falls area and fireworks.

We got in at the hotel by 9:30 am. We had placed a request for an early check in through hotels.com and earlier this week by calling the hotel. But understood - we were way before the check in time for the hotel. What did not however make sense is how rude this lady could get and how unwelcome we were made to feel while requesting for a room. There was no ETA provided and just a shrug of her shoulders. The only good deed she did was to put our luggage in the store room. As I write this - We approached her again and again met the same disgusting disdainful attitude. Meanwhile our friend got a friendly welcome from neighbouring Wyndham (they welcomed him to breakfast and also checked him in way in advance)

I hope the management reads this review and takes action to train the staff on welcoming paying customers with a smile and not a cold shrug.

We travel ALOT! We have memberships to every hotel chain. So, I was skeptical to stay in a hotel by chance of not knowing what you’re getting. But the reviews seemed great and I did learn it was a Choice hotel. So, we gambled. We stayed one night- and I can’t recommend this hotel enough! It was charming and EVERYTHING it promises.

Check-in was quick. Valet parking a breeze. The room was immaculate. The location is perfect! We were 2 blocks from walking everywhere! The bar was the best chocolate martini I have ever had (thank you to Lori). We watched the fireworks from the top floor lounge. Perfect view. Breakfast was delicious! We’ve eaten a lot of breakfast buffets and this was not your typical bland buffet. We sat and ate and the hotel staff makes you feel so welcomed. It’s charm is unexpected.

Free parking saves you a TON & breakfast included that was lovely.
They allowed us to leave our luggage while we walked to Goat Island after we checked out and that was appreciated. They didn’t make you feel like anything was a bother!

The only disappointment was I had purposely called Choice Hotels to ask if our room had ANY view of the falls area and they put me on hold to call the hotel directly and ask ( which was the only reason I didn’t book through the App- I wanted to know about the specific room) . I was told it had partial view of the falls by the Choice customer service rep after they spoke to hotel directly. So, I booked corner King Spa Room. Upon arrival and check in, we realized our view was of the parking lot. If we had a room on the other side of the building we would have had some partial view as we learned from speaking to other guests that night that were also watching fireworks in the rooftop lounge. They had had a view of the fireworks from their corner room the night before- but their room was on the other side of the building.