So my stay was for two nights as I visited Niagara Falls. This hotel just opened around third week of May 2011 so it was clean as it can be. Check-in was smooth. Ample parking.
First morning of my stay we suddenly woke up to the loud banging noise coming from the roof. As the hotel was still new, there was roof work going on. So, I called reception and they were very apologetic and offered me an upgrade to River view room and complimentary breakfast for that morning. Okay, so I didn't cringe much. River room was good but not worth spending $200 per night.
Moving on to checkout, I found out that my bill was screwed up and I was being charged for the river room view almost $170 more!! So, I had to explain the rate that I booked the room under (it was stay one night get another 40% off) Now, the wait game began for me. The girls/staff at the Four Points didnt know what the heck they were supposed to do and how can they credit back $170. It took them 40 minutes to figure out how to credit my account. There was no apology or no "I am sorry" attitude. It was all like here is your credit and now go away...
There was another customer yelling at the manager as the fire alarm went off without warning and he was in the shower.
Overall the place is good if you are able to score a deal, but the staff needs to get trained and Sheraton needs to get its act together before opening up the hotel.
- Official Description (provided by the hotel):
- Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Niagara Falls
- Four Points By Sheraton Niagara Falls Hotel Niagara Falls