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“Casino Hotel Niagara”

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Seneca Niagara Resort & Casino
Ranked #7 of 51 Hotels in Niagara Falls
Certificate of Excellence
Parma, Ohio
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Casino Hotel Niagara”
Reviewed 16 October 2013

The rooms are very spacious and comfortable. The bathroom and make up area is something all women would like to have in their homes.

The only thing I found wrong was the air conditioner, which could not be regulated to lower or raise the temperature. It kept the room too cold and we froze. Found the turn off switch the next morning but by then it was too late.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joeroha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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English first
Toronto, Canada
Level 4 Contributor
31 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 October 2013

We have been going to Seneca for a few years and always seem to have a great time. Reading some of the negative reviews makes me wonder are these people ever happy or just always demanding something. Seneca has done a great job with the whole place, excellent dining or casual bites, great staff who when you treat them like people react the same. The casino is great and large enough to have an awesome variety in gaming whether you like table games or slots. We are Canadian but find Seneca is far and above more fun and friendlier than Niagara on the Canadian side. If you are casino junkies like we are, go and enjoy.

Room Tip: Never had a room problem
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johntreerandall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, Texas
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2013

We chose to stay at Seneca Niagara during out visit to the Falls because the other couple in the group love to play the slot machines. The hotel price and location was great; we easily walked to the New York side of the Falls. The room was spacious and comfortable. I'd love to have the bathroom and make-up area in my own home. I would recommend this hotel but with a warning; the smell of smoke in the hallway and lobby is evident to those with sensitive allergies and the loud music in the lobby can give you a headache. The hotel rooms were definitely smoke-free. We found the valet service to be very friendly and quick, but we were there mid-week, off peak Niagara Falls time.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, Virginia
Level 2 Contributor
5 reviews
Reviewed 14 October 2013 via mobile

This casino is not as nice as advertised. The staff was friendly but overall game selection was horrible. They had a smoke free area in the casino but people smoked without regard to the signs. Restaurants are nice but that's about all that can be said.

  • Stayed October 2013
    • Location
    • Cleanliness
Helpful?
Thank VAnewlyweds13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, United Kingdom
Level 6 Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 October 2013

Encouraged by the reviews on this site we booked the Seneca, fortunately only for one night.
The service was dreadful. Parking is difficult and there was no co--operation from the parking valets when asked for directions into the parking lots. There was no friendly greeting at the door and we waited 14 minutes on line for the reception desk.
I expected smoke on the gaming floor but we were hit by a wall of smoke fumes on our floor and then when I put my head on the pillow an overwhelming smell of smoke. This hotel has the possibility of being better. They manage it at Vegas in similar sized casino/ hotels where service and air quality on the hotel side is fine.
One of the lights didnt work and although reported nobody came. We returned to our room to a note which stated they would be cleaning our windows from 7.30 next morning !
I would suggest dont stay and take a day trip to Niagara, except the night time falls is so spectacular. Consider the Canadian side if you are an overseas traveller it might be more to your taste but avoid the Seneca Hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrancesMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level 6 Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 10 October 2013

The last time I visited this casino was in September 2013 for a few hours. When it comes to Seneca Casino I definitely enjoy myself the most here for a couple of reasons (in no specific order):

-Your allowed to smoke on the game floor and in the lobby. As someone who grew up in Ontario I have had enough of the "nanny state" to say the least. If I have to drive from the Greater Toronto Area to Seneca Casino just so I can enjoy a cigar indoors while on the slots then that already bodes well for me and my friends who go every few months!

-There is a good selection of tables and machines in my opinion. As any casino it depends how deep your pockets stretch.

-Overall I find the casino to be well maintained and it has nice decor through out. Right now they are renovating some of the tables on the game floor though. It looks great in my opinion!

-Parking is free!

-Drinks are also cheap. It can cost me around $7 to buy a draft beer in a Canadian Casino meanwhile I can buy two for $8. No complaints there!

**I haven't had a chance to stay in one of the hotel rooms as of yet but do plan on doing so in the near future.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Polish_Legion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 October 2013

This was one of the worst hotel experiences my wife and I have had and we were only there for two hours!

My wife and I had booked a two night stay at the Hotel in a King-Bed Corner Suite and were excited for two romantic evenings at the highest end hotel on the U.S. side of Niagara Falls.

Here was our experience:

- Pulled up to the front of the hotel at 7:00pm, no one to greet us, no one to help with luggage, no one to help park the car; we just sat there and had to ask several people if these services even existed before eventually being helped

- I went in to the lobby to check in and there were three employees working behind the check-in desk, one was on the phone, one was checking in guests and another was busy on her computer. Another guest and I waited for at least 5 minutes before someone even acknowledged our presence and when we were finally checked in, there was a distinct lack of friendliness and helpfulness

- The smokiness in the lobby was overwhelming and unbearable…particularly for someone like myself who can be prone to the occasional asthma attack.

- The bellman who eventually helped my wife unpack the car (while I was checking us in) didn’t bother to ask for a name or room number before bolting off with our luggage so when we got upstairs to our room and waited for five minutes, we realized they didn’t have any idea who the luggage belonged to so we then had to call down to inform the bell desk that they had our luggage

- When the bellman finally arrived, and was putting down our luggage, I asked if there was a luggage rack/stand as we’d been traveling for nearly two weeks and have large suitcases; no, “what you see is what is here” was the response

- The room looked huge and nice upon entering but upon closer examination, the couch and ottomans looked and felt like cheap hospital furniture

- My wife and I, very annoyed and frustrated by now, decided to explore what the financial cost would be to leave a night (or two early). I called the front desk who put me on hold for 10 minutes while she spoke to reservations, only to tell me that I could not break the reservation because I had booked it through a third party vendor (Expedia, Travelocity, etc.)…which was hilarious because I booked it directly through the hotel’s website. When I informed the front desk agent of this, she promptly transferred me to reservations so I could then wait on hold for another 15 minutes before being told that I’d be charged the full first night ($299) no matter what but I could get my second night back if I left (which we did).

- Last Comment: There is a reason many communities are scared of casinos opening in their neighborhoods; the folks who we saw milling about the lobby and the front entrance of the Hotel confirmed why many might not want a casino in their backyard

  • Stayed October 2013, travelled as a couple
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eblnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seneca Niagara Resort & Casino

Property: Seneca Niagara Resort & Casino
Address: 310 Fourth Street, Niagara Falls, NY 14303-1242
Region: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Niagara Falls
#7 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seneca Niagara Resort & Casino 4*
Number of rooms: 604
Official Description (provided by the hotel):
Just steps from Niagara Falls, discover how the wonder continues at Seneca Niagara Resort & Casino. Beneath the bright lights, you’ll find the ultimate in gaming and comfort with more than 3,300 of the newest slots, from penny spins to $100 high-limit machines, and the fast-paced action of nearly 100 of the hottest table games including classics and interesting new twists. Pull up a luxurious seat and take a deep breath – the action is about to begin. ... more   less 
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Also Known As:
Seneca Niagara Hotel Niagara Falls
Seneca Niagara Casino And Hotel
Hotel Seneca Niagara

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