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Best Western Summit Inn
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Reviews (1,185)
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All reviewswafflesfront deskindoor poolroom was cleanoutlet mallshopping tripshopping and restaurantsthe breakfast areaniagara falls airportcontinental breakfastgreat place to stayfresh fruitwater pressureshort drivepleasant staystayed one nightwould stay again
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Reviewed 4 April 2013

loved it but should have kleenex in the room; the pool was awesome very warm and so clean!!! the front desk people were absolutely wonderful gave very excellent directions to anywhere and told you when traffice would be awful!!! room was very sound proof!! the buffet in the morning the girl who worked it was so good it was clean and very filled at all times!!


  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Catgirl49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 5 April 2013

Thank you very much for you review! I apologize that there was no kleenex in your room. If you could please contact me to let me know which room you were in so that I can speak to the housekeepers responsible for your room, I would appreciate it. We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2013

Stayed at Summit Inn Mar. 31/2013..night before flying south. Desk clerk was very polite and friendly. Hotel (non smoking) was very clean and no smoky smell in the halls like many so called non smoking rooms. Room was very clean and fresh. Breakfast was exceptional with scrambled eggs if you choose. The prices are very respectable and worth the stay. Highly recommend staying there. Thanks Best Western for a pleasant night. 2 thumbs up.

Room Tip: sleep quality was not the hotels fault..just some disrespectful guests letting there kids run up and down the halls late at night.
  • Stayed: March 2013, travelled with family
    • Value
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Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 2 April 2013

Thank you very much for your kind review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2013

  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 2 April 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 April 2013

We tried this hotel for the first time, and really enjoyed it.

Pro's - It's clean, spacious, pool area looked nice (didn't try it though), gym had older equipment but still worked, a hot complimentary breakfast was a nice plus, all staff especially front desk staff very pleasant to deal with. Everything you need including good shopping is right around the corner, and the Walmart is open 24/7

Con's - washroom not well designed, the washroom door barely clears the toilet, and the toilet is smaller than normal.

This hotel is not located in what appears to be a very nice area (it is Buffalo), and not a bad idea to park at the front of the hotel where more lighting is available. The side and rear of the parking lot is in bad shape, lighting is not as good, and to one side there is a trailer park which is seperated by a field. Anything valuable bring to your room, don't leave in your car.

- Its only a 2 story building, but no elevators, if you have mobility issues or a lot of heavy stuff, request a room on the first floor

If you book early, it can be quite inexpensive, and probably one of your best bangs for your buck in this area - if you have CAA, you get a further discount. If you take all necessary precautions, it can be a very enjoyable and inexpensive trip.

We will be back

  • Stayed: March 2013, travelled as a couple
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Thank MikeM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 2 April 2013

Thank you for your review.

Please note that we are actually in a quite nice neighborhood- there are just a few businesses that are closed now due to the economy. The residential areas surrounding the hotel are fairly affluent. We also have police officers who park in the parking lot at night as they like to use our wi-fi connection to submit their reports. Although, with any hotel you stay in, you should not leave valuables such as GPS or cellphone in the vehicle because it encourages people to damage your vehicle.

We are also installing an elevator in the near future. I apologize for any inconvenience this may have caused you.

Again thank you for your review, we hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager

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Reviewed 31 March 2013

We stayed there for the Easter long weekend. The hotel is very close to close to fashon outlet mall, pretty clean, friendly staff, with free nice breakfast. Swim pool is a little bit small, but the water is clean and warm.

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Toron2guest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 3 April 2013

Thank you very much for your review! We hope to see you again.

Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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