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Best Western Summit Inn
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Reviews (1,177)
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All reviewswafflesfront deskindoor poolroom was cleanoutlet mallshopping tripshopping and restaurantsthe breakfast areaniagara falls airportcontinental breakfastgreat place to stayfresh fruitwater pressureshort drivepleasant staystayed one nightwould stay again
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807 - 812 of 1,177 reviews
Reviewed 29 November 2013

Stayed for 2 weekend nights at the BW Summit Inn. The location is perfect for a weekend of cross-border shopping, only minutes from the Outlet Mall and an easy drive to the Walden Galleria. There are plenty of chain restaurants to choose from nearby. The hotel doesn't have an elevator so request ground floor if you will have too many shopping bags! Having stayed here once before I knew that I wanted a 2nd floor room that wasn't adjoining. The adjoining rooms seem to lack insulation and you can hear everything that goes on next door. The rooms have been upgraded but the bathrooms have not, but they are kept very clean but looked tired and in need of an upgrade keep in line with the bedroom. The small fridge in the room was nice to have. We ate breakfast there each morning and had to wait a few minutes for a table on the 2nd day due to a very large tour group eating at the same time. The breakfast choices were great and the young girls responsible for keeping things replenished did an excellent job. I would have no hesitation staying here again or recommending it to others.

Room Tip: If you don't need it, request that your room is NOT adjoining and away from the front lobby & pool.
  • Stayed: November 2013, travelled with family
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1  Thank Gtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 30 November 2013

Thank you so much for your review and hints for our other guests! We actually are installing new vanities for the bathrooms at the moment so we think alike! We hope to see you again soon.

Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

We stayed here because of a nearby conference. The hotel was pretty average. The room had a weird smell for the remainder of the stay. Not quite sure what it was. The heater/air conditioner in the room smelled like something was burning when you turned it on, but the smell quickly went away. The beds were okay, not extremely comfy, but at the same time, not uncomfortable. The continental breakfast had a pretty good selection of fruit, yogurt, cereal, and muffins and danishes. There might have been eggs and sausage as well, but the breakfast room was crowded and I didn't get a chance to see. The exercise room was absolutely fantastic!! There were 2 large flat-screens on the wall. As for the equipment, there were 2 treadmills, 2 ellipticals, 2 bikes, and some other equipment that I didn't use. The pool was great! The water was warm, and it was pretty good sized. The only drawback of the hotel was the location, it wasn't terrible, but it was a little bit sketchy. Other than that, it was a fairly decent stay.

  • Stayed: September 2013, travelled on business
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Thank abartok27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 30 November 2013

Thank you for your review, we hope to see you again!


Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

My husband and I stayed here Nov. 23. We are from Canada and wanted a place close to the shopping. The hotel was fantastic. Especially the staff. Whoever the lovely young lady was who checked us in around 3:30 pm, was so nice, and made us feel very welcome!! The second we opened our room door we could smell freshness, not a stale smell like other hotels we have stayed at. Room was immaculate. Breakfast in the morning was good too, lots of choices. We will be coming back in December, this time for a girls weekend and look forward to using the indoor pool. Thanks for a great stay.

  • Stayed: November 2013, travelled as a couple
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Thank charmor2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 November 2013

Thank you so much for your review! We hope to see you again soon!


Sincerely,

Kristina Baird

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

This is 2nd time I went with my family. Hugh breakfast hall than other hotel chain. Good to book ahead and room stay on main floor, if you come with seniors or have lots of luggage (even hotel in paper indicated no guarantee you can get what you want ), since there's no elevator onsite and you have to drive to the back of hotel to the quiet parking lot, and walk to 2nd floor, if you room is on 2nd floor. This mini thing I don't suggest that if you travel solo, especially women. Other than that, my family love there since there's also have swimming pool and gym room, plus complimentary internet wi-fi access. Surely will back there again.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank MADLOVE1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 November 2013

Thank you so much for your review! We hope to see you again soon!


Sincerely,

Kristina Baird

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

We have now stayed here 3 times. They have recently upgraded some of the rooms - new carpet and décor and paint. It does look nicer and they are planning on doing the bathrooms and installing an elevator.

It is clean and the staff have all been excellent. Great location close to everything and the breakfast room is very large. We have recommend this hotel to friends and they have all gone back.

Room Tip: We have only stayed on the 2nd floor. There is no elevator so you have to take the stairs. As long as you know this and are prepared it is fine.
  • Stayed: November 2013, travelled with friends
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Thank 9gkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 November 2013

Thank you so much for your review! We hope to see you again soon!


Sincerely,

Kristina Baird

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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