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Best Western Summit Inn
Ranked #8 of 52 Hotels in Niagara Falls
Certificate of Excellence
Reviewed 3 April 2014

Everything at the hotel the same as before, well worth a visit BUT instead of the stuff which at least looked like scrambled eggs and didn't taste too bad, they now serve little polystyrene discs where the eggs used to be. Michelle advised me that at least these polystyrene discs were made from real eggs, but didn't say from which bird.

Room Tip: Please complain about the little polystyrene discs.
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  • Stayed: April 2014, travelled as a couple
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3  Thank Geoff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 4 April 2014

Thank you for your review-

I understand that you were not fond of the eggs but I assure you they taste far better than the scrambled eggs we used to serve. We hope to see you again in the future.

Sincerely

Kristina Baird

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 31 March 2014

As I drove down niagara Falls Blvd I saw a lot of run-down looking hotels/motels and was relieved when I arrived at the Best Western! It was immaculate! There was quite a selection for breakfast and coffee and juices are available all day!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
2  Thank Jena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 4 April 2014

Thank you so much for your review! We hope to see you again soon!


Sincerely,

Kristina Baird

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

We have stayed at this hotel on at least five occasions and were treated as special customers. The breakfast is really nice with cereal, yogurt & waffles etc. Hotel is clean and staff friendly and helpful, even with some room upgrades & renovations and the addition of an Elevator to be ready some time this summer. Easy drive to the Falls and really close to shopping at the outlet mall, a close by Walmart & K Mart etc.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank MELVIN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 28 March 2014

Thanks very much for your review Mr. H! We will see you soon!

Sincerely,

Kristina Baird
Front Office Manager

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Reviewed 25 March 2014

This is our third visit to the Best Western Summit Inn this year and that in itself should say something. The Staff have been very friendly and the facility is wonderful. The pool is area is a perfect temperature and the water is warm yet still refreshing. We had a room with a poolside balcony and this is really nice for sitting and pretending it isn't really the middle of winter and freezing cold outside. The breakfast area is clean and the selections are much better than many of the other motels that offer "full breakfast". Will definitely be back again for a weekend mini vacation and shopping.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Kacey62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 March 2014

Thank you so much for your wonderful review! We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

My husband and 3 children stayed here...The pool was clean, 3 ft to 5 feet so my oldest could swim on the deeper end my youngest in the 3 ft and mid in the 4th. PERFECT!! It was very comfortable in pool area not hot and sweaty and no smell like most indoor pool areas. Very Clean!! Breakfast was AMAZING.. eggs, sausage, waffles, yogurt to name a few! Bed was very comfortable! Hotel staff was very friendly and accomodating. Definately would stay here again without hesitation! We were about 2 miles from the outlets, about 5 miles from the Falls. Super location! Very happy!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank Tammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 March 2014

Thank you so much for your wonderful review! We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

this hotel is easy access to outlet mall otherwise we would not stay here. hotel is older supposedly doing renovations but i don't see it. we have been staying at this hotel for years and there is no difference. there are newed hotels/motels in area.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Janis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 March 2014

Thank you for your review,

Over the past few years we have recarpeted the entire hotel including hallways and common areas, replaced all of the wallpaper in the entire hotel, remodeled the pool room and pool, installed new tile in the bathrooms, new vanities, new bath surrounds, purchased new mattresses, replaced the drapes, purchased and installed flat screen televisions, improved our breakfast and repaved the parking lot. This has been completed over the past 3 years so maybe it wasn't noticeable over that period of time, but almost everything in the building is brand new. The next step is new furniture for the rooms and the completion of the elevator. Hopefully you will be able to see these new items the next time you visit.


Sincerely,

Kristina Baird
Front Office Manager

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Reviewed 21 March 2014

We had a weekend away to relax and do a little shopping. This hotel has and I think still is going through renovations. Our room was almost brand new and we would come back again. The staff was very friendly and the breakfast was plentiflul. The only down fall was no elelvator.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded 27 March 2014

Thank you so much for your review! We are in the process of constructing an elevator near the lobby at the moment, it should be ready soon. We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Summit Inn

Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#1 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Price Range: £47 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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