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“No surprises, no disappointments”

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Best Western Summit Inn
Ranked #7 of 51 Hotels in Niagara Falls
Certificate of Excellence
Nebraska
Level 5 Contributor
68 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“No surprises, no disappointments”
Reviewed 9 May 2014

Motel and grounds are in great shape, elevator is gone - just a big hole in the wall. I didn't see any action on repair or replacement but, wasn't really following up on it either. My room was exceptionally clean and comfortable. Equipment in fitness room was a bit weird but, its simple and it works. Breakfast is above average with egg, sausage, fruit, cereal, yogurt, waffles, and more. A step or two above the "regular". All day coffee and juice is an appreciated plus.
Cost is very reasonable considering the ammenities. Location is safe and quite but, there isn't much eating options right there - everything else is at least a short drive away. All the staff I encountered were very cheerful and welcoming. Although I prefer outside room doors over the intrior corridor style, everything else was great and I would certainly stay here again.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank Rodeguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 12 May 2014
Thank you very much for your review! We actually have never had an elevator and are in the process of installing the brand new one- which of course everyone is very excited about! I am so glad that you enjoyed your stay otherwise!

Sincerely,

Kristina Baird
Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Middletown, United States
1 review
Reviewed 9 May 2014

Our stay was only for one night, but the bed and pillows were heaven! I want to buy those kind of pillows. I didn't use the swimming pool , but looked very inviting. The breakfast was pretty good for a continental breakfast.

  • Stayed May 2014, travelled with friends
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Review collected in partnership with Best Western

Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 12 May 2014
Thank you so much for your review! If you call your local best western they should be able to order them for you and you can pick them up right at the hotel! We are so glad that you enjoyed your stay!

Sincerely,

Kristina Baird
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
watertwon, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

Overall hotel was nice. Quiet location, central location for where we wanted to go. Would be nice if more hotels started to be health minded for customers especially those who want to stay away from gluten and sugar/high fructose corn syruped foods.

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with Best Western

Helpful?
1 Thank Bernard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 12 May 2014
Thank you so much for your review! We do have many items on our breakfast that are brand standards which of course includes as many people as possible in the choice of selections. I apologize that you did not find the selections to your liking.

Sincerely,

Kristina Baird
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level 5 Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 29 April 2014

We stayed overnight for a shopping trip. The hotel is newly renovated and was very clean. Checking in was a breeze and the clerk was extremely friendly! Breakfast was as good as it gets for free breakfasts! The pool looked great, although, we never used it.

If the purpose of your trip is a quick and easy stay, nothing fancy, this is the place for you!

Room Tip: Previously, there was a recommendation to request second floor rooms. However, most rooms are renov...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank TheProbst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, 2 May 2014
Thank you so much for your review! We hope to see you again soon!

Sincerely,

Kristina Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brantford, Ontario
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

Ideal location for shopping, pool was perfect, breakfast was as good as any we have had before or better. Very friendly front desk personnel. We were able to get in early from our trip and took advantage of the pool.

  • Stayed April 2014, travelled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank Jimbo5921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 29 April 2014
Thank you so much for your kind review! We are happy that you enjoyed the pool and hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

Personal items bought that were still in the bags were thrown out by the cleaning staff and the manager didn't seem to care. She was rude and gave me attitude. I would never stay at this hotel again..Clearly they have no idea what customer service is. The cleaning staff didn't even clean the bathroom. There was hair in the bathtub when we returned. The lamp didn't work in the room either.

  • Stayed April 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
1 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 29 April 2014
The lamp turns on by the light switch near the door.

Your items were retrieved from the dumpster very quickly as I jumped in there to retrieve them for you after you left bags next to your garbage and the housekeepers mistakenly threw them away.

Have a nice day!


Sincerely,

Kristina Baird
Front Office Manager
Best Western Summit Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
1 review
Reviewed 27 April 2014

Rooms were attractively decorated with comfortable beds. All staff were pleasant and accommodating. The breakfast was excellent and superior to that which I have eaten in other hotels. I was there to bury my mom so the hotel experience was important to my comfort--The quality of the room assisted in minimizing the sadness.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Hortense B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 29 April 2014
Thank you so much for your kind review! We are sorry for your loss and hope your healing goes well!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Summit Inn

Property: Best Western Summit Inn
Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#1 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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