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“Great hotel with great staff”

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Best Western Summit Inn
Ranked #7 of 50 Hotels in Niagara Falls
Certificate of Excellence
Vancouver, Canada
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great hotel with great staff”
Reviewed 23 July 2014

No matter it is not that close from Niagara Falls adventure, the hotel provide free bus tickets daily and it makes very easy to go to the attraction. The bus stop is just at main door of hotel.
Breakfast is suculent and very well organized.
There are very messy guests, all girls team at the kitchen keep all tidy and always they are very friendly and helpful. It is not fair they have to be cleaning messy kids trash due to their parents bad manners and education. Anyhow, this is minor, but it enhance the good service provided by girls team at kitchen.
Reception has Lisa and Cristina and they are very friendly and always ready to help. The rooms are very clean and quiet and with a lot of space.

Room Tip: talk to reception, they will guide you
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TAB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, 24 July 2014
Thank you so much for your review! See you soon!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,029 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Massillon, United States
1 review
Reviewed 21 July 2014

I feel for the cost of the stay, the hotel didn't offer the basics that you would receive at other hotel chains. While the rooms were very clean, the mattress was extremely uncomfortable. We will be traveling back to Niagara Falls next week for a tournament and won't stay at this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeannine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 22 July 2014
Thank you for your review.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

Location of the hotel is 5 mins from the Niagara Falls State Park and the I-190 freeway - making it a very convenient location. Very nice staff and one of the better Best Westerns Ive stayed in. Two complaints would be the indoor pool reminds me of swimming in the ocean. Salinity appeared abnormally high. And the free WiFi, while being free, was unsecured and open to potential hackers. Overall, Id say this Best Western was worth the value.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank ericsO7572CS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 22 July 2014
Thank you so much for your review! We do have a salt water pool so the salinity is normal. It also takes about 15 minutes to get to Niagara Falls as we are about 7 miles away. We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014

My team stayed here for a softball tournament, nice place, good breakfast, good location.
Room is a little smaller than usual, beds are too high.
Definitely need to hook up an elevator for the luggages.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ying H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 22 July 2014
Thank you so much for your review! We actually have an elevator now! We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wilkes barre, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

this hotel was clean and very helpful to their guest The pool is very nice and the location is close to the attraction I would stay here again I didn't have any issues with my stay and their was no noise problems on my floor

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 22 July 2014
Thank you so much for your review! We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2014

The hotel was very nice and clean and close to everything (shopping and the Falls). We checked in on a Thursday afternoon and I commented to the lady behind the desk (I didn't catch her name) how much my husband hated bridges. She said she did too and proceeded to tell us how to avoid the bridges in the area to get back to the highway the next day AND to make sure we used the pedestrian bridge in the State Park to go over the falls. Wonderful - my husband was able to breathe again!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank JaniceCarolM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 18 July 2014
Thank you so much for your review!

It was my pleasure to help you avoid the bridges!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 July 2014

We were at this hotel in June of 2014. It's a pretty clean and nice hotel. It's a short drive to the main Falls attractions but well worth the effort. The outside does not do it justice. The rooms were clean and a decent size. The hotel staff was friendly and the breakfast was pretty good. Worth the savings to stay there.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank WWLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSummitInn33088, Front Office Manager at Best Western Summit Inn, responded to this review, 18 July 2014
Thank you so much for your review! We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Summit Inn

Property: Best Western Summit Inn
Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#3 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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