This is a King Suite, booked with 3 guests. The room was on the 4th floor but right behind the slooow elevator. Imagine hearing guests exiting and entering the escalator all night, with the non-existent sound-proofing in place.
Remember about the 3 guests? Well, the washroom had 3 sets of towels all right, but only 1 set of shampoo and body wash? A call to the front desk resulted in a person (note: he did not look like a hotel employee, with no uniform), bringing up a handful of small bottles. However, after closing the door, I realized that they were all shampoo and conditioner. We ended up using soap.
Then the fun part: I did need another couple more bath towels so I requested them at the front desk again. They did not come after over a half hour. I called again, and they finally arrived after another 15 minutes. All SIX of them. SIX?
This place needs a serious update (on property and service) before I will reconsider staying here again.
- Official Description (provided by the hotel):
- Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more less
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- Also Known As:
- The Holiday Inn Niagara Falls Hotel Niagara Falls
- Holiday Inn Niagara Falls
- Niagara Falls Holiday Inn
- Four Points Niagara Falls