We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Holiday Inn Niagara Falls
Ranked #30 of 50 Hotels in Niagara Falls
Clifton, Colorado
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Awful!”
Reviewed 23 June 2014

This place was awful. Don't stay if you are of different ethnic background. Dirty, shower did not work right, vents were dirty, floor needed another sweep because when you lifted your foot up it was black, door did not seal right, people were cooking in the next room at 2 am and all night long which wafted into our room and made me want to gag. My family and I felt unsafe in this hotel, very unsafe. We refused to have breakfast there and could not get out of there fast enough.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tinkbellde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 24 June 2014
I would like to thank you for staying with us and leaving your honest feedback on our hotel. We are truly sorry that you found the cleanliness of the room you received less than satisfactory. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope that you will give us another opportunity to pamper you and provide you with exception service. Thank you again for your review and we hope we have an opportunity of welcoming you back again soon. Sincerely, Gayle Nowak.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

733 reviews from our community

Traveller rating
    113
    239
    209
    95
    77
See reviews for
341
207
19
26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 20 June 2014

I'm so perplexed by any reviews that were remotely positive about this hotel. The difficulties we encountered seemed never-ending.
To start, the employees were nice and the location is very good. However I would not stay on the US side again because Niagara Falls the town is just awful.
Here are some of the things we encountered:
1. Room #1: stuffy. So we turn on the air conditioner. What is that smell? Urine? Oh yes, it is. There was a definite smell of urine coming out of the air conditioner. So we go down and ask to move. THey offer us breakfast.
2. Room #2: immediate odor of donuts. Fried food, fried dough, something. It was like sitting in a carnival. We thought we would eventually get used to it, but after a while we were nauseous, so we asked to move again. (We have NEVER asked to change rooms in any hotel before this.
3. Room #3: no smell, thank goodness. But the bathroom had mold, had filthy walls, had a ceiling that was bowing and totally water damaged, one of the light bulbs was out. The room itself felt icky. The beds were so uncomfortable that none of us slept (they were old, creaky beds that you could hear if you moved in them), and we took off the next day at 5 a.m. No breakfast, we just wanted out of there.
THe hotel is so run down. The panel for the elevator is coming off the wall, the elevator "up" arrow is missing, the carpets (the ones that exist) are not kept clean, the rooms have old linoleum floors that are bubbling and peeling, the wallpaper is peeling, I could go on. It was such an uncomfortable stay, and no not at all worth $160.
The manager, I've noticed, writes to each bad review that they are constantly looking to improve. But all the things everyone else has noticed for years are still ongoing, so clearly nothing is being done to improve. I think the owner of this hotel needs to loosen the purse strings a bit and clean the thing up. Such a shame. I wouldn't go back there if it were the only hotel in Niagara Falls.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Les68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 24 June 2014
I would like to thank you for your candid feedback regarding your recent visit at our hotel. I am sorry that you did not enjoy your stay at our property. I assure you that this is not the norm that you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Gayle Nowak.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Niagara Falls hotels

Goodyear, Arizona
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 June 2014

I read all re previous review for this location and we found no of the problems noted prior. The one comment on signs about the hotel not responsible for your car, every hotel has these and there were no more than most places. It is an older property but we'll maintained and all the staff was very friendly. The location was the best thing, close to the falls and the casino. I would recommend calling ahead and getting a river-facing room. You cannot see the falls from any of their rooms but facing the river/Canada was nice.

Stayed June 2014, travelled as a couple
Helpful?
Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 3 July 2014
Thank you very much for your patronage and feedback on our hotel. I am so glad that you enjoyed our staff and found our location to be convenient for your needs. We appreciate you taking the time to leave us your positive comments and sharing your experiences at our property. We hope to welcome you back in the near future! Thank you again for choosing our hotel for your accommodations. Sincerely, Gayle Nowak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irkutsk, Russia
Level Contributor
83 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 June 2014

We spent 3 nights here visiting the Falls and the area. Excellent location allows you to walk to the Falls and all around the tiny city. There is a good Hard Rock cafe nearby, just 5 minutes lazy walk. And the restaurant of the hotel is also good place to have dinner. The swimming pool is great for kids, as well as the game room. we booked a suite and our kid had a separate room, it was a brilliant idea for a long stay. Our suite was next to the elevator, but we did not hear any sounds from it! In short, it is a good place and I would definitely recommend it if you visit Niagara Falls.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vlad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 1 July 2014
Thank you very much for your feedback on our hotel. I am so happy to hear that our location was convenient for you to access the attractions and the Hard Rock Café. We pride ourselves on delivering superior customer service and creating a wonderful atmosphere for our guests. We appreciate you taking the time to leave us your positive comments and sharing the experiences you had while visiting our hotel. Thank you for choosing our property while you were traveling away from home. We hope to welcome you back in the near future. Sincerely, Gayle Nowak.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookline, Massachusetts
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2014

I went up with my son for a 1 night trip. Hotel pools are my son's first love, and this hotel has a very nice one (3.5' to 8' deep). We splashed for 2 hours before being tourists (10 minute walk to the falls from the hotel), and then dropped asleep immediately. Rooms are very clean, beds comfortable. I'd definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j0d0nn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 1 July 2014
Thank you very much for your patronage and feedback on our hotel. I appreciate you taking the time to leave us your positive comments and sharing your experiences at our property. I am so glad to hear that your son enjoyed our pool and that our room was comfortable for a good night’s rest. We hope to welcome you back in the near future! Thank you again for choosing our hotel for your accommodations. Sincerely, Gayle Nowak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014 via mobile

We visited this hotel Father's Day weekend. From check-in until check-out, it was a very pleasant stay. No issues whatsoever.
We booked two rooms and they were able to give us adjoining rooms on the second floor. Check-in is typically at 4pm, but we arrived two hours early so I thought I would drive to the hotel to see if I could possibly check-in early and luckily, they had two rooms ready and let us go ahead with check-in.
The hotel is just a short walk to Goat Island and the Falls.
We appreciated the free hotel parking and the friendly service.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samikay117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 23 June 2014
We appreciate you taking the time to leave us your positive feedback on our property. We are so happy to hear that our staff was accommodating and friendly to you throughout your stay at our hotel. We are also delighted that the free parking at our location was convenient for you. We pride ourselves on delivering exceptional customer service and creating a comfortable atmosphere for our guests. Thank you for choosing our property for your hotel stay. We hope to welcome you back again in the near future for another special event. Sincerely, Gayle Nowak.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 June 2014

We stayed here on May 25 - 27th and the stay was very comfortable. Hotel is spacious and all of the staff friendly. We found the in house food accommodations to be limited, but if your stay includes breakfast buffett consider it to be contential style. Server Dante made for a good sight guide and provided us with helpful tips during the stay.

Rooms- clean, although in one of our rooms the AC wasn't working up to par.
Hotel in-house activities - every day the hotel has an activity by the pool. My nephew really enjoyed the decorating his own cookie and face painting. Thanks Lisa!

Did I mention this hotel is centrally located to downtown Niagra! Overall, believe we rated this hotel higher because we loved that we could walk to everything. Leave the car in the lot and go out and explore and take in the beauty of the surrounding attractions. Make sure to walk down by the falls 20/30 minutes before 10pm every Fri and Sun. The Canadians let off fireworks and light the falls in wondrous colors and the kids will enjoy (plus the night air and late night stroll will tire them out).

Room Tip: Ask for a room facing the falls, in the evening the view is spectacular
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kymm530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, 23 June 2014
I would like to thank you for your considerate review on our hotel. We are delighted to read that you liked our location and we appreciate your kind words regarding our staff. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing. We are so glad that you enjoyed the fireworks at the falls and the cookie decorating! Thank you again for your comments. We look forward to your next visit. Sincerely, Gayle Nowak.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Niagara Falls hotels
0.2 mi away
Comfort Inn The Pointe
Comfort Inn The Pointe
#3 of 50 in Niagara Falls
4.0 of 5 bubbles 1,002 reviews
0.3 mi away
DoubleTree by Hilton Hotel Niagara Falls New York
0.4 mi away
Days Inn Niagara at the Falls
Days Inn Niagara at the Falls
#9 of 50 in Niagara Falls
4.0 of 5 bubbles 408 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn Niagara Falls
Hampton Inn Niagara Falls
#6 of 50 in Niagara Falls
4.0 of 5 bubbles 1,059 reviews
0.2 mi away
Wingate by Wyndham Niagara Falls
Wingate by Wyndham Niagara Falls
#10 of 50 in Niagara Falls
4.0 of 5 bubbles 983 reviews
0.1 mi away
Quality Hotel & Suites At the Falls
Show Prices
Show Prices
Show Prices

Been to The Holiday Inn Niagara Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Holiday Inn Niagara Falls

Property: The Holiday Inn Niagara Falls
Address: 114 Buffalo Ave, Niagara Falls, NY 14303-1211
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 50 Hotels in Niagara Falls
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Booking.com, IHG, Southall Travel, Priceline, Expedia, Traveltool, S.L.U., getaroom.com, Cancelon, Hotel.de and HotelQuickly so you can book your The Holiday Inn Niagara Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing