I made a reservation for this hotel for a school event that later was cancelled and when I called to cancel it I spoke with a young lady at the front desk that claims she did not find me in their system and told me not to worry about it and that my card would not be charged. However when I received my credit card statement low and behold it was charged...so long story short...I am going through a dispute. The general manager was NOT helpful at all and neither was her staff, they blow you off like you are nothing and have no customer service skills at all, they do not try to go above and beyond to help people. I would not reccommend this hotel, I would never stay in this hotel...if the general manager is rude to people over the phone like she was to me I can't imagine how she treats people at the hotel..If she were an employee of mine...she wouldn't be for long. I have never encounterd and individual in customer service as rude as Sarah -- is, yes that is her name, so keep this in mind people if you are going to stay at this hotel.
- Official Description (provided by the hotel):
- Downtown Niagara Falls. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Niagara Falls Hotel Niagara Falls
- Niagara Falls Hampton Inn